Is Night Audit Intelligence a generic ChatGPT wrapper?

No. Haven's Night Audit Intelligence is a domain-specific model that ingests last night's PMS reports (Opera, SynXis Property Hub, HotelKey, and more) and the operational ledger. It cites every fact's source ticket and does not hallucinate.

Which PMS systems do you integrate with?

Hotel Central is the operations layer above your PMS, not a PMS itself. We are actively working on direct PMS integrations. At this time, we only support read-only report ingestion for Opera, SynXis Property Hub, HotelKey, and more, via email, PDF, or CSV. Scanned by Haven into Night Audit Intelligence and Revenue Pulse. No two-way PMS integration. Your PMS keeps owning reservations and billing.

Does the mobile app work offline?

Yes. Full offline support with local queueing and sync-on-reconnect. The audit trail preserves actual action timestamps.

What analytics does Hotel Central provide?

Turnaround analytics, time-to-clean distributions, labor cost per occupied room, ticket aging, and repeat-issue detection. Every metric drills down to its source records.

Is the audit trail exportable?

Yes. Every action is logged immutably, fully searchable, and exportable on demand. Used during ownership transitions, insurance claims, and operational reviews.

Every capability

Every feature that ships in Hotel Central.

Thirty-five modular surfaces, organized by what they do. Click any to see how it works.

Showing 36 of 36

36 pages live · rest coming

Shift Dashboard

The first screen of every shift: what changed, what's owed, what's coming.

Every tier

Daily Notes

The shift logbook that doesn't get lost in someone's handwriting.

Every tier

Smart Tasks

Tasks that route themselves to the right person, every time.

Every tier

Scheduling

A visual shift builder that catches conflicts before payroll does.

Every tier

Resources Library

Every SOP, training video, and floor plan in the same surface where the work happens.

Every tier

Internal Communications

Property-wide messaging with read receipts, the radio replacement.

Professional+

Inventory Management

Linens, amenities, parts, and pantry: one count, low-stock alerts, par levels.

Every tier

Lost & Found

Found-item to guest's doorstep: guest pays postage, you print the label.

Every tier

Housekeeping Suite

Every room's status, every housekeeper's load, in real time.

Professional+

Deep Cleaning

The carpet, drape, and mattress schedule that doesn't slip a quarter.

Professional+

Housekeeper Mobile View

The mobile screen housekeepers actually use, built for one-handed work in a hallway.

Professional+

Maintenance Management

Every work order, PM, and asset in one place: hotel maintenance software your engineers actually use.

Every tier

Preventative Maintenance

The HVAC filter that doesn't fail at 2am in August.

Every tier

Maintenance Checklists

Standardized procedures so every engineer does the same job the same way.

Hotelier

Boiler Readings

Daily critical-infrastructure vitals, with an alert when something drifts.

Hotelier

Pool & Spa Log

State-audit-ready chemical log with out-of-range alerts.

Professional+

Guest Hub + Portal + Messaging

One guest profile, one staff inbox, one branded portal: the guest experience layer.

Every tier

AI Concierge (Haven Guest Engagement)

A 24/7 concierge that knows your property, your rates, and your local recs, in any language.

Hotelier

Digital Tipping

QR-based guest tipping. Same-day cashout for staff. Apple Pay, Google Pay, brass-on-navy.

Every tier

Digital Authorizations

Replaces the paper credit-card auth form: secure, e-signed, PCI-compliant, on the guest's phone.

Hotelier

Mobile Guest Check-in

Pre-arrival check-in on the guest's phone: folio, ID, card, policies, before they hit the lobby.

Hotelier

Guest Complaints

Every complaint routed, resolved, and closed, with the compensation logged.

Professional+

Incident Reports

Formal incident documentation (photo, witness, timeline) ready for insurance or audit.

Professional+

Guest Misconduct (DNA)

A property-wide Do Not Accommodate list, so one repeat offender doesn't slip back in.

Professional+

Revenue Pulse

Live ADR, RevPAR, occupancy: sparklines, comp-set context, the morning briefing.

Add-on + onboarding

Night Audit Intelligence

Last night's PMS reports, scanned by Haven into the morning briefing.

Add-on + onboarding

OTA Reconcile

Audits Expedia and Booking.com commissions against actual stayed nights, recovering what was overcharged.

Hotelier

Financial Hub

The finance command center: Revenue Pulse + Night Audit Intelligence + the morning briefing.

Add-on + onboarding

Daily Expenses

Snap the receipt. Haven Vision reads it. The line item lands in the ledger.

Hotelier

Group Sales Contracts

Group bookings without the DocuSign + Slack + spreadsheet circus.

Hotelier

Group Room Lists

The rooming list runs itself: a portal the organizer owns.

Hotelier

Sundries Marketplace + Cash Drawer

POS for the lobby snack bar: auto-decrementing inventory and a reconciled cash drawer.

Professional+

Purchase Orders + Procurement

Multi-vendor sourcing with approval routing, plus an Amazon Business integration so the GM doesn't reorder by memory.

Hotelier

Rate Shopping

Daily comp-set rate intelligence, with alerts when a competitor moves outside your guardrails.

Add-on

UniFi Network

Property network management inside Hotel Central: 'the wifi's down' becomes a dashboard alert, not a phone call.

Add-on

Multi-Property / Franchise Operations

One tenant, many properties: branded SOPs, granular feature gates, portfolio-wide alerts.

Multi-property

Beyond the feature list

Don't see it? We'll build it.

Thirty-five features and counting, but your property might need a thirty-sixth.

Every hotel runs a little differently. If there's something your property needs that isn't shown anywhere on this site, tell us and our team will scope it and explore building it custom for you. No one else in hospitality software does this.

Tell us what you need How custom builds work

Scoped per property · No off-the-shelf compromises

Floor plan · revisionScoping

Want a tour of the modules that matter to you?

We'll show you exactly the ones you'd use.

Book a demo