Hotel Central.
FeaturesFRONT DESK

Lost & Found

Found-item to guest's doorstep: guest pays postage, you print the label.

Logged items, AI matching to incoming guest reports, USPS + Shippo dual-provider shipping.

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/lost-and-found
6 shipped · $87 collected
Reported›
Found›
Claimed›
Shipped
AirPods ProClaimed
Room 308 · Logged Tue 9:42
Confirmation #LF-0418
Haven match: 97%
23
Held
4
Awaiting
6
Shipped
$87
Postage
Label preview
USPS PRIORITY MAIL
From: Front Desk
To: A. Chen, 94110

What this is.

Logged-item inventory with photo, location, and confirmation-number link. Guest-side report form. AI matching surfaces likely matches when a guest report comes in. Native USPS Direct + Shippo dual-provider shipping; guest pays via Hotel Central Payment Processing in their browser, you print the label.

Surfaces aggregated
  • Item photos
  • Haven match
  • Guest pays
  • USPS / Shippo
  • Tracking push
See it in motion

From shoebox to shipped, in motion.

Three looping previews of Lost & Found, a found item logged with a photo and storage bin, a guest claim matched to a prepaid shipping label, and the return walking a live tracking timeline.

Item logged
Lost & foundLOGGING
…
 Found · Pool deck · 16:20Pending
Item loggedA found item is entered as a searchable record, photo, description, where it turned up, then flips to Stored with a bin location, replacing the unlabeled shoebox behind the desk.
Claim matched
Lost & foundSTORED
Black wireless earbuds · Bin A3
MatchL. Okafor · checked out 207
Prepaid label2-day
1Z 472 · 8841 · 0093
Claim matchedA stored item is matched to a checked-out guest's claim and a prepaid shipping label generates with a tracking number, so the return is handled from the same Guest Hub record.
Tracking timeline
Lost & foundIN TRANSIT
ShippedMon 17:10
In transit—
Out for delivery—
Delivered—
Tracking timelineOnce shipped, the return walks a live Shipped, In transit, Out for delivery and Delivered timeline, giving the desk and the guest one place to see exactly where the package is.

Auto-playing previews

What it solves.

A guest left earbuds in Room 308. Today: 4 phone calls, a manual address copy, a Shopify postage purchase, a USPS drop-off. With L&F: guest pays in the shipping portal, label prints at the front desk, tracking auto-posts.

The guest pays the postage from their phone: the label prints at the front desk minutes later.

3 taps

to ship the guest's earbuds back, instead of 4 phone calls

In the flow.

Every step ties to a real, connected feature.

  1. 01
    Housekeeper logs item with photo
  2. 02
    Guest reports loss → Haven matches
  3. 03
    Email to guest with secure ship link
    → Guest Hub + Portal + Messaging
  4. 04
    Guest enters address (USPS-validated) and pays via Hotel Central Payment Processing
  5. 05
    Label PDF prints, tracking updates push to guest

What you see.

Real numbers, real surface
/lost-and-found
6 shipped · $87 collected
Reported›
Found›
Claimed›
Shipped
AirPods ProClaimed
Room 308 · Logged Tue 9:42
Confirmation #LF-0418
Haven match: 97%
23
Held
4
Awaiting
6
Shipped
$87
Postage
Label preview
USPS PRIORITY MAIL
From: Front Desk
To: A. Chen, 94110

HavenPhoto-similarity and description matching across logged items vs guest reports.

Where this fits.

Included in every tier. Enhanced shipping module available as the Lost & Found add-on ($20/mo) for tier-less hotels.

essentialsprofessionalhotelier
See pricing Compare tiers

Related capabilities.

Guest Experience
Guest Hub + Portal + Messaging

A staff inbox that aggregates every guest message and a guest-facing branded portal. Real-time on both sides.

Open
Front Desk
Smart Tasks

Auto-generated from Daily Notes, Guest Complaints, scheduled rules, and Haven extractions.

Open
Front Desk
Daily Notes

A searchable, threaded shift-handoff feed that replaces the paper logbook.

Open

See Lost & Found in action.

Or pick a different time.

Book a demo See pricing