Give every lost item one shared return workflow.
Keep item details, media, found location, guest information, and notes together. Review guest reports, record pickup, or send a return-shipping link when your hotel offers it.
Lost & Found is the shared item and return record beside your PMS. The PMS keeps the reservation and folio; Hotel Central keeps what staff found, where it turned up, optional photos or video, room and confirmation details, guest contact information, notes, status, and recorded actions. Guests with an active portal can submit a missing-item report with the last-seen location, and staff decide when to publish that report into Lost & Found. From there, the hotel can coordinate pickup, record an outside shipment, or, when return shipping is enabled, send a guest-paid shipping link.
Three views of the daily workflow: staff record what was found, review guest missing-item reports, and coordinate pickup or optional guest-paid return shipping.
A guest calls after checkout about missing earbuds. The paper log names the item, but the next shift cannot see the photo, found location, guest details, or whether pickup or shipping was arranged.
One item record shows what was found, where it turned up, what staff did next, and how it was returned.
for found-item records, separately reviewed guest reports, pickup, and return shipping across shifts
Every step ties to a real, connected feature.
Included in Essentials, Professional, and Hotelier. Lost & Found is also available separately for $20/month or $200/year with no setup fee.
Invite a guest to complete check-in details, review the submission, share a branded stay portal, and keep human conversations and service requests tied to that stay.
Keep room condition, service needs, assignments, housekeeper progress, and exceptions in one date-based workspace beside your PMS.
No. Your PMS remains the system of record for reservations, folios, and core room inventory. Hotel Central runs the lost-item workflow beside it: found-item records, guest reports, status, pickup, return shipping, and recorded actions.
A guest with an active portal can report what is missing and where it was last seen. Staff review the report and choose whether to publish it into Lost & Found as a reported-lost record. It does not become found inventory automatically.
Staff can record guest pickup, an externally arranged shipment, or Hotel Central return shipping. When return shipping is enabled, the hotel can email a payment link and may also text it when hotel setup and guest eligibility allow. The guest enters an address, reviews the shipping cost, and pays before the label is prepared.
Each hotel can set its holding period; the default is 30 days. Expired items move into a review area where authorized staff can restore the record or mark it disposed. The hotel still follows its own policy for physically handling the item.
Lost & Found is included in Essentials, Professional, and Hotelier. It is also available separately for $20 per month or $200 per year with no setup fee.