Lost & Found
Found-item to guest's doorstep: guest pays postage, you print the label.
Logged item records with photo or video, AI matching to incoming guest reports, and USPS + Shippo dual-provider shipping.
What this is.
Logged-item inventory with photo or video evidence, location, and confirmation-number link. Guest-side report form. AI matching surfaces likely matches when a guest report comes in. Native USPS Direct + Shippo dual-provider shipping; guest pays via Hotel Central Payment Processing in their browser, you print the label.
- Item media
- Haven match
- Guest pays
- USPS / Shippo
- Tracking push
From shoebox to shipped, in motion.
Three looping previews of Lost & Found, a found item logged with a photo and storage bin, a guest claim matched to a prepaid shipping label, and the return walking a live tracking timeline.
Auto-playing previews
What it solves.
A guest left earbuds in Room 308. Today: 4 phone calls, a manual address copy, a Shopify postage purchase, a USPS drop-off. With L&F: guest pays in the shipping portal, label prints at the front desk, tracking auto-posts.
The guest pays the postage from their phone: the label prints at the front desk minutes later.
to ship the guest's earbuds back, instead of 4 phone calls
In the flow.
Every step ties to a real, connected feature.
- 01Housekeeper logs item with photo/video evidence
- 02Guest reports loss → Haven matches
- 03Email to guest with secure ship link→ Guest Hub + Portal + Messaging
- 04Guest enters address (USPS-validated) and pays via Hotel Central Payment Processing
- 05Label PDF prints, tracking updates push to guest
What you see.
Real numbers, real surfaceHavenPhoto and description matching across logged items vs guest reports.
Where this fits.
Included in every tier. Enhanced shipping module available as the Lost & Found add-on ($20/mo) for tier-less hotels.
Related capabilities.
A staff inbox that aggregates every guest message and a guest-facing branded portal. Real-time on both sides.
Auto-generated from Daily Notes, Guest Complaints, scheduled rules, and Haven extractions.
A searchable, threaded shift-handoff feed with text, photos, and short videos where the paper logbook used to sit.