Hotel Operations Platform

Run your hotel like clockwork.

Operations software for hotels that take themselves seriously. Every shift. Every room. Every detail. Accounted for.

hotelcentral.io
Live
Hotel Central.
Front Desk
Shift Dashboard
Daily Notes
Smart Tasks
Lost & Found
Sundries Marketplace + Cash Drawer
Housekeeping
Housekeeping Suite
Deep Cleaning
Housekeeper Mobile View
Maintenance
Maintenance Management
Preventative Maintenance
Maintenance Checklists
Boiler Readings
Pool & Spa Log
Guest Experience
Guest Hub + Portal + Messaging
AI Concierge (Haven Guest Engagement)
Digital Tipping
Digital Authorizations
Mobile Guest Check-in
Guest Complaints
Incident Reports
Guest Misconduct (DNA)
Management
Scheduling
Resources Library
Internal Communications
Inventory Management
Revenue Pulse
Night Audit Intelligence
OTA Reconcile
Financial Hub
Daily Expenses
Group Sales Contracts
Group Room Lists
Purchase Orders + Procurement
Rate Shopping
UniFi Network
Multi-Property
Multi-Property / Franchise Operations
Front Desk
Shift Dashboard
/dashboard
Today's arrivalsLIVE
M. TanakaRm 412 · 14:30
Expected
L. OkaforRm 207 · 15:10
Expected
S. ReyesRm 318 · 16:00
Expected
Hotel Central operations dashboard preview, cycling through every module across the platform: Front Desk: Shift Dashboard, Daily Notes, Smart Tasks, Lost & Found, Sundries Marketplace + Cash Drawer; Housekeeping: Housekeeping Suite, Deep Cleaning, Housekeeper Mobile View; Maintenance: Maintenance Management, Preventative Maintenance, Maintenance Checklists, Boiler Readings, Pool & Spa Log; Guest Experience: Guest Hub + Portal + Messaging, AI Concierge (Haven Guest Engagement), Digital Tipping, Digital Authorizations, Mobile Guest Check-in, Guest Complaints, Incident Reports, Guest Misconduct (DNA); Management: Scheduling, Resources Library, Internal Communications, Inventory Management, Revenue Pulse, Night Audit Intelligence, OTA Reconcile, Financial Hub, Daily Expenses, Group Sales Contracts, Group Room Lists, Purchase Orders + Procurement, Rate Shopping, UniFi Network; Multi-Property: Multi-Property / Franchise Operations. One source of truth for every department.
A day, orchestrated

From first arrival to lights-out, coordinated.

06:0012:0018:0023:00
06:30

Night audit, summarized.

Haven turns last night's PMS reports into a morning briefing on the GM's phone.

09:15

Turnover, in motion.

Checkout flips the room to DIRTY → housekeeper notified → Smart Task fires the inspection.

11:00

Leaky faucet, routed.

Guest reports via Guest Hub → Haven triages → work order on the engineer's queue with a part already pulled from Inventory.

14:30

Guest request, resolved.

Three messages, two minutes, and the spa note's already on the front desk's screen.

18:45

Shift handoff, on the record.

Daily Notes captures what the night audit needs to know, searchable forever.

22:00

Cash Drawer, reconciled.

Sundries POS, digital tips, and Marketplace sales close out. Revenue Pulse updates by 22:01.

The product, live

This is what running a hotel looks like now.

Housekeeping Suite
Floor 2: 24 rooms
LIVE
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Smart Maintenance
Open work orders
LIVE
Room 412: faucet dripT-201
Haven prioritized
Elevator B: noiseT-202
Lobby AC: temp driftT-203
Pool deck: light outT-204
Suite 803: lockT-205
Guest Hub
Active thread: Room 412
LIVE
Hi, could we get extra pillows?
Sending two up now.
avg response 47s
Revenue Pulse
This shift
LIVE
Avg response47s
Open tickets12
Rooms ready30/40
Staff Wallet
+$10 → MariaHousekeeping · just now
INSPECTED

Every AI surface in Hotel Central (Night Audit Intelligence, the AI Concierge, Smart Maintenance, Smart Summary) is one neural network called Haven, fine-tuned on how your hotel runs.

Meet Haven, your hotel's AI
The bigger picture

Most platforms solve one part of the day.

Guest messaging tools cover one channel.

Extra towels?
On the way.

Digital check-in tools cover one moment.

Check-in

Hotel Central runs the entire property.

T-201 · faucet
Extra towels?
ADR$218

Plus the things they can't: maintenance ops, sundries POS, OTA reconciliation, Staff Wallet, compliance logs.

Built to fit

Don't see it? We'll build it.

Every hotel runs a little differently. If there's something your property needs that isn't shown anywhere on this site, tell us and our team will scope it and explore building it custom for you. No one else in hospitality software does this.

Scoped per property · No off-the-shelf compromises

Floor plan · revisionScoping
Built to scale with you

Pick what you need. Add as you grow.

Tiered plans for full coverage, or single add-ons to solve one thing at a time.

À la carte add-ons
Financial Hub
Housekeeping Suite
Guest Hub Bundle
Digital Authorizations
Maintenance Bundle
Marketplace + Cash Drawer
UniFi NetworkFree with any add-on
Rate ShoppingFree (launch promo)

Start with one. Stack the rest when you're ready.

Replies in seconds, not hours.

Five tools, replaced by one screen.

Zero radio static between departments.

Run the hotel.
Not the chaos.

White-Glove Onboarding Within 14 days for all Tiered Plans.