Hotel Central.One source of truth
Hotel operations software

One place to run the daily work around every stay.

Hotel Central sits beside your PMS, giving front desk, housekeeping, maintenance, guest experience, and management one shared view of what changed, what needs attention, and who owns it. Built for one hotel or a managed portfolio.

Book a tailored demoSee how Hotel Central works
hotelcentral.io
Grand View Hotel / Dashboard
Dashboard

Grand View Hotel

Welcome back, Alex. Here’s your hotel today.

OCT 11 · 9:42 AM
Rooms assigned
44
Completed
30
Active work orders
6
Open tasks
8
Housekeeping

Today’s progress

8Pending
6In progress
30Completed
Daily progress68%
Room 214 · checkoutMaria · In progress
Priority
Maintenance

Work Orders

1High / urgent
2Pending
4In progress
Room 218 · AC not coolingIn progress · Jordan
High
Lobby · entry lightPending · Sam
Medium
Daily Notes · Front Desk · 9:15 AM

Room 214 needs an early check-in. Housekeeping has the priority; front desk will confirm once the room is inspected.

A simplified Hotel Central workspace showing overview widgets, Daily Notes shift handoffs, housekeeping room assignments, maintenance work orders, and grouped daily tasks. Illustrative Grand View Hotel records, not a live hotel connection. Use the preview screen buttons to explore each view.
Beside your PMS

Your PMS tracks the stay. Hotel Central runs the work around it.

Reservations, rates, folios, billing, and core room inventory stay in your PMS. Hotel Central handles shift handoffs, room readiness, work orders, guest requests, and daily operating records.

System of record

Your PMS

  • Reservations
  • Rates
  • Folios and billing
  • Core room inventory

Daily operations layer

Hotel Central

  • Shift handoffs
  • Room readiness
  • Work orders
  • Guest requests
  • Daily operating records

Hotel Central does not replace your PMS. It gives the operating team one place to manage what happens around the reservation.

One shift carries into the next

The record stays with the work.

6 AM12 PM6 PM11 PM
6:30 AM

Review the nightly source report.

Night Audit Intelligence shows processing status, available hotel-day fields, review checks, and the attached source for supported reports.

8:00 AM

The next shift sees the handoff.

Daily Notes keeps open issues, guest promises, and follow-up attached to a searchable shift record.

9:15 AM

Housekeeping updates the room board.

The housekeeping team works from assigned rooms on mobile and updates room status as work is completed and inspected.

11:00 AM

A repair has an owner.

Staff log the issue as a work order with priority, assignment, notes, and completion evidence.

2:30 PM

The guest request stays visible.

The request remains in the guest workflow so the desk and operating team can see what was asked and what happened next.

6:45 PM

The next handoff starts from the record.

The evening team sees the open work instead of relying on memory, radio traffic, or a page in the logbook.

Illustrative workflow. Availability depends on the modules and integrations enabled for the property.

Start with the job that needs fixing

See how each department works from the same operating record.

Front Desk

Keep pass-down notes, guest requests, authorizations, and room-ready coordination visible across shifts.

Today's arrivals
M. TanakaRm 412 · 14:30
Expected
L. OkaforRm 207 · 15:10
Expected
S. ReyesRm 318 · 16:00
Expected
Open
Housekeeping

Assign rooms, update status from mobile, flag issues, and give the desk a current view of room readiness.

Floor boardRoom conditions
201
202
203
204
205
206
207
208
Open
Maintenance

Give each work order an owner, priority, history, and completion record instead of leaving repairs in a text thread.

Work orders · boardKanban view
PENDING
T-104Faucet drip
T-097Exhaust PM
IN PROGRESS
T-118Flood · 218
COMPLETED
T-088Light out
BACKBURNER
T-072AC rattle
Open
Guest Experience

Keep guest messages, requests, complaints, digital forms, and follow-up connected to the stay.

Guest HubStaff controlled

Room 412

Guest: Could I have two extra towels?

Active stay
Staff reply: We’ll bring them up shortly.
Open
Management

See the exceptions that need attention without rebuilding the morning picture from separate systems.

Revenue PulseSelected hotel day
Occupancy86%
hotel day
ADR$218
vs 30-day baseline
RevPAR$187
source report
Open

Representative department previews. Sample hotel data shown.

Built for one hotel or a managed portfolio

Use the same operating model at the scale you run.

Hotel management companies

Standardize the workflows that should be consistent across properties while preserving hotel-level access, configuration, and accountability.

Explore management-company operations
Inside Hotel Central

See the operating picture without rebuilding it from separate tools.

Representative product preview. Sample hotel data shown.

Housekeeping Suite
Floor 2: 24 rooms
SAMPLE
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
Smart Maintenance
Open work orders
SAMPLE
Room 412: faucet dripT-201
Haven prioritized
Elevator B: noiseT-202
Lobby AC: temp driftT-203
Pool deck: light outT-204
Suite 803: lockT-205
Guest Hub
Active thread: Room 412
SAMPLE
Hi, could we get extra pillows?
Sending two up now.
Assigned to Front Desk
Revenue Pulse
This shift
SAMPLE
Guest requestIn progress
Open tickets12
Rooms ready30/40
Staff Wallet
+$10 → MariaHousekeeping · just now
INSPECTED
Haven inside Hotel Central

Help with the work, without creating another place to work.

Haven can summarize updates, flag issues, draft replies, and translate content inside the Hotel Central workflows that support it.

See Haven inside Hotel Central
Summarize updates
Flag issues
Draft replies
Translate content
Roadmap concept

Guest-facing voice and chat direction is under evaluation. No booking or PMS-write availability claim is being made.

When the standard product is not enough

Hotel-specific needs still deserve a serious system.

Start with the shipped platform. If your property has an operational workflow it does not cover, Hotel Central can evaluate a scoped custom build with clear requirements, ownership, and delivery expectations.

Discuss a hotel-specific workflow See how custom work is scoped

Standard product first · Scoped evaluation · Clear ownership

Floor plan · evaluationReviewing
Plans and add-ons

Choose broader coverage or start with one workflow.

Three plans for broader operating coverage, plus add-ons for properties solving a specific need.

Essentials

Core daily operations.

$150/mo base
+ $1.50 per room / mo
See full pricing
Professional

Broader cross-department coverage.

$285/mo base
+ $1.50 per room / mo
See full pricing
Hotelier

The widest standard operating coverage.

$399/mo base
+ $1.50 per room / mo
See full pricing
Selected add-ons
Maintenance Bundle
Housekeeping Suite
Guest Hub Bundle
Digital Authorizations
Financial Hub
Postbox

Selected add-ons shown. Availability, dependencies, setup fees, and current pricing are detailed on the pricing page.

Review all plans and add-ons

The next shift starts from the record, not from memory.

Rooms, requests, and repairs stay connected to the work.

Managers can see what changed without chasing every department.

Run the hotel.
Not the chaos.

Book a tailored demoView pricing
We’ll confirm fit, setup scope, and the safest launch path before billing.