Put the procedure in reach. Give training a clear next step.
Create hotel-specific guides, publish them to the right staff, and assign articles as training with due dates, acknowledgements, and manager-visible progress.
Knowledge Base is the hotel’s home for structured articles such as SOPs, how-to guides, emergency procedures, and policies. Managers can keep those articles searchable, limit visibility by department or role, and assign a published article as training. A separate Files tab keeps the hotel’s uploaded documents available without mixing them into the article library.
Three views carry one hotel procedure from the article library to staff acknowledgement and manager follow-up.
Late checkout procedure
Front Desk · Acknowledgement required
Late checkout procedure
Published article · Assigned training
S. Patel
Front Desk
M. Grant
Front Desk
J. Lee
Night Audit
Staff updates the assignment in My Training. Managers can see where follow-up is needed.
A front desk agent needs the hotel’s late checkout procedure. The manager publishes the guide for the Front Desk team, requires acknowledgement, and assigns the article in My Training with a due date.
The procedure is easy to find, and the follow-up stays visible after the article is published.
staff can find, acknowledge, and complete as assigned training
Every step ties to a real, connected feature.
An authorized admin creates the task, chooses an individual or department, and sets the priority and due details. The assignee updates its status through completion.
Share announcements with All Staff or a department, request acknowledgement when needed, and review who has responded.
Portfolio gives hotel Admins and Owners with access to more than one hotel an attention-ranked view of their properties. Filter the list, inspect a hotel’s module signals, and enter that hotel to follow through.
No. It provides practical article-based training inside the hotel’s daily operations system. Managers can assign one published article at a time, add instructions and a due date, and review progress. It does not include quizzes, certificates, or learning paths.
Managers can restrict an article by department or role, or leave it available more broadly. Staff only receive training assignments for articles they are eligible to view.
When an article requires acknowledgement, the staff member selects “I have read this.” The article view records that acknowledgement separately from the staff member’s training-assignment status.
Yes. Training Progress shows assignees, due dates, and staff-reported statuses such as not started, in progress, completed, or overdue. It is a follow-up view, not a quiz or certification record.
Knowledge Base has a separate Files tab for uploaded documents. Staff can search, preview, and download those files without mixing them into the structured article library.