Start with a plan.
Or start with the workflow that needs fixing.
Choose a plan when you want Hotel Central across departments. Choose an individual module when one operational problem comes first.
Plans start at $150/month plus $1.50 per room. Monthly and annual pricing, plan coverage, and one-time setup fees are shown below.
Essentials
Scheduling, notes, tasks, maintenance work orders, inventory, and guest workflows for the daily hotel operation.
- Scheduling
- Daily Notes
- Tasks
- Lost & Found
- Knowledge Base + Files
- Maintenance (Work Orders + PM)
- Inventory
- Haven AI (base)
- Guest Hub + Portal + Messaging
- Digital Tipping
We’ll confirm fit, setup scope, and the safest launch path before billing.
Professional
Adds internal communications, incident and complaint workflows, housekeeping, Marketplace, and pool and spa logging.
- Everything in Essentials, plus:
- Internal Communications
- Guest Misconduct (DNA)
- Incident Reports
- Marketplace + Cash Drawer
- Housekeeping Suite
- Pool & Spa Log
- Guest Complaints
We’ll confirm fit, setup scope, and the safest launch path before billing.
Hotelier
Adds maintenance compliance logs, expenses, procurement, group sales, OTA reconciliation, digital authorizations, and Haven Guest Engagement.
- Everything in Professional, plus:
- Maintenance Checklists
- Boiler Readings
- Daily Expenses
- Haven Guest Engagement (AI Concierge)
- Purchase Orders + Procurement
- Group Room Lists + Sales Contracts
- OTA Reconcile
- Digital Authorizations
We’ll confirm fit, setup scope, and the safest launch path before billing.
See the plan price for your room count.
This estimate combines the selected plan’s base price with the room charge. Add-ons and usage-based services are separate.
Compare core plan coverage.
A check means the capability is included. “Add-on” means it is available separately. This is a buying guide, not a full entitlement list.
Core Ops
Front Desk & Guest Touch
Housekeeping
Maintenance
Revenue & Finance
Haven AI
Add only what you need.
Choose individual modules when one workflow needs attention first. Each card shows monthly or annual billing; plan-included modules are labeled. Add-ons and any setup fees are billed separately.
01Operations
The day-to-day backbone: schedules, tasks, maintenance, inventory, and wifi.
Core Ops Bundle
Scheduling, Daily Notes, Tasks, Knowledge Base + Files, Inventory, and Internal Communications in one bundle.
Workflow: Coordinates scheduling, Daily Notes, Tasks, hotel procedures and files, Inventory, and Internal Communications without requiring a full plan.
Maintenance Bundle
Work Orders + PM + Checklists + Equipment Registry + Boiler Readings + Pool & Spa Log.
Workflow: Keeps work orders, preventive maintenance, checklists, equipment, boiler readings, and pool and spa logs in one maintenance workflow.
Housekeeping Suite
Room-status dashboard, room assignments, housekeeper mobile workflow, and housekeeping analytics.
Workflow: Coordinates room conditions, service requirements, assignments, recorded progress, and exceptions in one housekeeping workspace.
Marketplace + Cash Drawer
Itemized lobby sales, tracked Marketplace stock, and staff cash-drawer counts.
Workflow: Records lobby sales and tracked retail stock; cash sales can link to the selling staff member’s open drawer for count and variance review.
Purchase Orders + Procurement
Itemized purchase orders with administrator review, recorded order details, and receiving.
Workflow: Keeps itemized purchase requests, review decisions, order details, and receiving together. Connected-catalog Procurement requires separate account setup.
UniFi Network
Live network management dashboard surfaced inside Hotel Central.
Workflow: Surfaces UniFi network status inside Hotel Central for properties using supported UniFi infrastructure.
02Communications
Shared property inboxes for front desk, sales, reservations, and other hotel teams.
Postbox
Shared team inboxes for hotel-owned addresses, with one connected mailbox included.
Workflow: Connects front desk, sales, reservations, and other hotel-owned mailboxes to a shared operating workspace.
03Guest
Everything the guest touches, plus the back-office records of what happened.
Lost & Found
Found-item records, guest reports, pickup coordination, configurable holding periods, and return shipping.
Workflow: Keeps item details and return coordination in one staff workflow instead of paper logs, calls, and separate postage steps.
Guest Hub Bundle
Guest profile + branded portal + 2-way messaging + Digital Tipping access + Haven Guest Engagement (AI Concierge).
Workflow: Connects guest profiles, branded portal access, two-way messaging, Digital Tipping access, and Haven Guest Engagement.
Digital Authorizations
Mobile credit-card authorization requests with e-signatures and centralized records.
Workflow: Sends authorization requests, captures e-signatures, and keeps the completed record in one workflow.
Guest Complaints
Hotel-scoped complaint records with priority, status, ownership, staff notes, and reviewed apology drafting.
Workflow: Keeps guest context, staff ownership, notes, and the current outcome in one record.
Guest Misconduct (DNA)
Hotel-scoped guest misconduct reports with category, severity, description, resolution, outcome, and available photo or video attachments.
Workflow: Gives authorized staff a structured record to refer back to; eligible administrators can separately run a manual cross-hotel guest-name search.
Incident Reports
Hotel-scoped incident records with structured details, photo and video attachments, witnesses, assignment, resolution, focused timeline activity, and individual PDF export.
Workflow: Keeps the event context, supporting media, owner, current status, comments, and documented follow-through in one workflow.
04Finance
Where the dollars are counted, parsed, and reconciled.
Daily Expenses
Petty cash and invoice tracking with Haven Vision OCR to extract receipt details for review.
Workflow: Captures receipt details and attaches them to expense records.
Financial Hub
Revenue Pulse metrics and Night Audit Intelligence from supported nightly PMS reports.
Workflow: Processes supported PMS reports into Revenue Pulse metrics and Night Audit review workflows.
The standard refund window does not apply to Financial Hub.
See how it works →05Revenue
Group sales, rate intelligence, and OTA reconciliation workflows.
Group Sales Contracts
Manage group room lists, sales contracts, signer workflows, and guest comments.
Workflow: Keeps group booking records, contract terms, signatures, and comments together.
OTA Reconcile
Compare OTA booking evidence with supported PMS report data and maintain reconciliation cases.
Workflow: Surfaces candidate discrepancies for staff review and tracks each case through resolution.
Rate Intelligence
Compare available competitor rates, capture times, and source evidence for a configured comp set. Confirm supported coverage and separate collection enablement.
Workflow: Supports evidence-based rate research without automatic pricing, universal live coverage, or a direct Revenue Pulse link.
Haven supports AI-assisted workflows across Hotel Central, including Night Audit Intelligence, Smart Summary, maintenance analysis, and receipt scanning. Availability depends on the selected plan, modules, and property setup.
Hotel-specific needs still deserve a serious system.
The plans and modules above cover Hotel Central's standard buying paths. Hotel-specific work starts with a scoped evaluation.
Start with the shipped platform. If your property has an operational workflow it does not cover, Hotel Central can evaluate a scoped custom build with clear requirements, ownership, and delivery expectations.
Standard product first · Scoped evaluation · Clear ownership
On-site onboarding, scoped to your property.
For properties that want hands-on deployment, Hotel Central can scope on-site setup and training after an onboarding call.
The proposal defines the participating departments, workflows, data preparation, schedule, travel, and acceptance criteria before work begins.
- Property discovery and deployment planDocument selected workflows, data inputs, and rollout sequence before on-site work.
- Role-based training for participating teamsFront Desk, Housekeeping, Maintenance, Guest Experience, and Management, as agreed in scope.
- Configuration and workflow validationConfigure approved workflows and validate them with property leaders.
- Custom quote and scheduleTravel, timing, and deliverables are quoted and approved before booking.
Custom-priced · Scope and availability confirmed before scheduling
Start with one workflow.
Choose the Core Ops Bundle at $29/month or $290/year, or start with another module listed above. Add only the workflows the property needs. A full plan becomes the clearer path when coordinated coverage across departments matters.
For a property without an active plan, Hotel Central applies a $1.50/room monthly charge—or $18/room yearly with annual billing—once when any selected module is currently marked for per-room pricing. The review step confirms whether the charge applies before billing.
- 01Selected modulesMonthly or annual charges shown in the catalog above.
- 02Per-room chargeApplied once if any selected module currently requires it.
- 03Additional chargesDisplayed setup fees and Postbox mailbox charges, when applicable.
- 04Final confirmationScope and charges reviewed with the property before billing.
The eight questions GMs actually ask.
Annual billing, per-room math, plan changes, refund terms, and PMS posture. Clear answers before you choose.
Still have questions? Talk to us→Pick what you need.
Add as you grow.
Choose a plan or start with individually available modules. Before billing, we'll confirm your selections, billing cycle, applicable room charges, and setup or onboarding scope.