Built for scale.
Priced for reality.
Enterprise-grade infrastructure without the enterprise bloat. Select your property scale and let's build your operational blueprint.
Three tiers. Real prices. Eighteen modular add-ons. Cancel any add-on within seven days for a full refund.
Essentials
Replaces the paper logbook, the radio chatter, and the seven spreadsheets your shift leads keep on their phones.
- Scheduling
- Daily Notes
- Tasks
- Lost & Found
- Resources
- Maintenance (Work Orders + PM)
- Inventory
- Haven AI (base)
- Guest Hub + Portal + Messaging
- Digital Tipping
7-day refund window on all add-ons. Annual plans billed once. No card on file for trial sign-up.
Professional
Adds the maintenance, housekeeping, and guest-complaint workflows that prevent the next morning's surprises.
- Everything in Essentials, plus:
- Internal Communications
- Guest Misconduct (DNA)
- Incident Reports
- Marketplace + Cash Drawer
- Housekeeping Suite
- Pool & Spa Log
- Guest Complaints
7-day refund window on all add-ons. Annual plans billed once. No card on file for trial sign-up.
Hotelier
Adds the guest, group, and revenue layers that turn ops into a measurable P&L lever.
- Everything in Professional, plus:
- Maintenance Checklists
- Boiler Readings
- Daily Expenses
- Haven Guest Engagement (AI Concierge)
- Purchase Orders + Procurement
- Group Room Lists + Sales Contracts
- OTA Reconcile
- Digital Authorizations
7-day refund window on all add-ons. Annual plans billed once. No card on file for trial sign-up.
Your real monthly total, in three seconds.
That's the all-in annual base. Add-ons are billed separately and prorated. Per-message SMS, voice, and per-email-validation fees are passed through at cost.
Compare every feature.
Add only what you need.
Eighteen modular add-ons. Two are free. Sixteen are refundable within seven days. One has an onboarding fee: it's the one that pays for itself in a quarter.
01Operations
The day-to-day backbone: schedules, tasks, maintenance, inventory, and wifi.
Core Ops Bundle
Scheduling, Daily Notes, Tasks, Resources, Inventory, and Internal Communications in one bundle.
Solves: Lets a single-property GM start without a tier, the lightest possible foot in the door.
Maintenance Bundle
Work Orders + PM + Checklists + Equipment Registry + Boiler Readings + Pool & Spa Log.
Solves: One maintenance hub replaces the maintenance binder, the engineer's text thread, and the compliance clipboard.
Housekeeping Suite
Live room board, deep cleaning, room assignments, housekeeper analytics.
Solves: Cuts the morning walkie-talkie radio storm: every room status is one tap away.
Marketplace + Cash Drawer
Sundries POS with auto-decrementing inventory and reconciled cash drawer.
Solves: Captures the lobby snack and supply sales that vanish into petty cash today.
Purchase Orders + Procurement
Multi-vendor POs with approval routing and Amazon Business integration.
Solves: Replaces the "email Sysco, CC the GM" workflow: every order has an audit trail.
UniFi Network
Live network management dashboard surfaced inside Hotel Central.
Solves: Stops the "the wifi's down" call to the front desk: the GM sees the AP go offline first.
02Guest
Everything the guest touches, plus the back-office records of what happened.
Lost & Found
Logged items, AI guest-report matching, native USPS + Shippo return shipping with guest-paid postage.
Solves: Turns lost-item returns into a self-serve, guest-paid workflow, no front-desk shipping run.
Guest Hub Bundle
Guest profile + branded portal + 2-way messaging + Haven Guest Engagement (AI Concierge).
Solves: Listed for catalog completeness: every tier already includes this.
Digital Authorizations
Replaces paper credit-card auth forms with mobile, e-signed, PCI-compliant auths.
Solves: Kills the "can you fax back this signed form?" exchange: auths complete on the guest's phone.
Digital Tipping
QR-based guest tipping with Hotel Central Payment Processing + Apple Pay + Google Pay; Staff Wallet with instant cashout.
Solves: Lets housekeepers, valets, and breakfast staff get tipped same-day, no envelope, no cash.
Guest Complaints
Structured complaint → resolution → compensation workflow with Haven triage.
Solves: The complaint that died in someone's inbox now routes itself and closes the loop.
Guest Misconduct (DNA)
Property-wide Do Not Accommodate list with photo, incident link, and audit trail.
Solves: One repeat offender's record follows them across every shift, not just the one GM's memory.
Incident Reports
Photo + witness + timeline-stamped incident docs ready for insurance or audit.
Solves: Replaces the "write it up on a Word doc" habit that produces unusable records 6 months later.
03Finance
Where the dollars are counted, parsed, and reconciled.
Daily Expenses
Petty cash + invoice tracking with Haven Vision OCR: snap a receipt, it parses itself into the ledger.
Solves: Eliminates the envelope of receipts the controller dreads every month-end.
Financial Hub
Revenue Pulse (live ADR/RevPAR/occupancy + sparklines) + Night Audit Intelligence (Haven scans PMS reports into a morning briefing).
Solves: Turns last night's data into the GM's first cup of coffee: flagged variance, VIP arrivals, comp-set position.
Refund window does not apply; onboarding includes Haven model tuning to your property's report schema.
See how it works →04Revenue
Where the dollars are made: groups, OTA recovery, and comp-set intelligence.
Group Sales Contracts
Group room lists + e-signed sales contracts with inline guest comment threads.
Solves: Replaces the "DocuSign + Slack + spreadsheet" group-booking workflow with one tabbed portal.
OTA Reconcile
Audits Expedia / Booking.com commission deductions against actual stayed nights.
Solves: Recovers the commission discrepancies that quietly drain 0.5–2% of OTA revenue.
Rate Shopping
Daily comp-set rate intelligence with alerts when a competitor moves outside your guardrails.
Solves: Replaces the "someone on the team checks Booking every morning" habit with a push notification.
Every AI capability priced into these tiers and add-ons (Night Audit Intelligence, the AI Concierge, Smart Summary, Maintenance Intelligence, receipt scanning) runs on Haven, one neural network fine-tuned on how your hotel operates.
Don't see it? We'll build it.
Eighteen add-ons cover the common asks. The uncommon ones, we build.
Every hotel runs a little differently. If there's something your property needs that isn't shown anywhere on this site, tell us and our team will scope it and explore building it custom for you. No one else in hospitality software does this.
Scoped per property · No off-the-shelf compromises
We'll onboard your hotel in person.
For high-performing hotels that want Hotel Central running at its fullest, our team travels to your property and does the work with you.
We train every department, wire your operations into the platform, and don't leave until your team and your hotel are fully integrated.
- Our team travels to your hotelOn the ground at your property from start to finish, not a screen-share.
- Every department, trained in personFront desk, housekeeping, maintenance, F&B, and management, all hands on the tool.
- Operations wired in before we leaveYour workflows, data, and shift routines integrated, not just installed.
- Built for high-performing hotelsFor properties that want Hotel Central running at its absolute fullest.
Custom-priced to your property · Quoted after your onboarding call
Or start with just what you need.
Don't want a full tier? Start with the Core Ops Bundle at $29/mo and add only the modules that solve a problem you have today. Most independent hotels start here, then graduate to Essentials when they want Haven base AI and the per-room math becomes the better deal (roughly at 30 rooms).
Per-room math for the à-la-carte path: certain add-ons (Maintenance Bundle, Housekeeping Suite, Marketplace + Cash, Financial Hub) charge $1.50/room once per cycle when you don't have a tier. Stack three of them and you still pay the per-room fee once, not three times.
Example: 24-room hotel, no tier ────────────────────────────────── Core Ops Bundle $ 29 Maintenance Bundle $ 99 Lost & Found $ 20 Per-room fee (24 × $1.50) $ 36 ────────────────────────────────── Total $184/mo
The eight questions GMs actually ask.
Refund window, per-room math, switching tiers, passthroughs, PMS posture: every answer is the one you'd get on a sales call.
Still have questions? Talk to us→Pick what you need.
Add as you grow.
Three tiers. Eighteen add-ons. Cancel any add-on within seven days for a full refund.