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Guest Misconduct (DNA)

A property-wide Do Not Accommodate list, so one repeat offender doesn't slip back in.

Centralized misconduct registry with photo, incident link, severity, and ban duration.

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/guest-misconduct

14 active entries

Match alert · Reservation #RES-2026-1184

Name: J. M. (variant of registered DNA entry)

Severity: P2 · Ban duration: 365 days · 124 days remaining

✓Name similarity: 87% (registered: J. Marsh)
✓Photo similarity: 94% (registered Oct 2026)
✓Linked incident: Room 412 damage, $1,180
Action: Front desk flagged red on arrival
Escalation: Manager review required before check-in

SignedMatch by Haven · Manager review pending

What this is.

Centralized misconduct registry with photo, incident link, severity, and ban duration. Front-desk reservation flow warns when a name match is detected. Fully audit-trailed.

Surfaces aggregated

Registry
Photo
Match alert
Ban duration
Audit trail

See it in motion

Guest DNA, in motion.

Three looping previews of how Guest Misconduct DNA protects staff, a severity-graded record filed, a cross-property search matching a returning guest, and the check-in alert that travels franchise-wide.

File with severity

Misconduct record · newFILING

GuestR. Vance · ····8821

ReasonVerbal abuse · staff

Severity

Low

Med

High

Critical

File with severityA misconduct record is filed with guest, reason, and a severity level that locks onto the scale, the structured follow-up to an Incident Reports escalation rather than a story in one manager's head.

Cross-property match

DNA search · portfolioSCANNING

R. Vance · ····8821

Harbor ViewNo record

Midtown GrandMatch · 2 incidents

Airport SuitesNo record

Lakeside InnNo record

Cross-property matchAn inbound reservation is scanned across the portfolio and lights up a match on a returning guest with prior incidents, shared memory that a single property could never keep alone across Multi-Property.

Franchise-wide alert

Check-in · Rm holdALERT

R. Vance · flagged guestHigh-severity record on file

Visible across portfolio

Harbor View—

Airport Suites—

Lakeside Inn—

Franchise-wide alertA flagged guest triggers a check-in alert at the desk while the same flag synchronizes across sister properties, giving every site in the brand visibility before the keycard is cut.

Auto-playing previews

What it solves.

The guest who trashed Room 412 last March re-books in October under a slightly different name. Without DNA, they check in. With it, the front desk gets a red flag.

The guest who trashed Room 412 last March: flagged the moment their re-booking arrives.

94%

name-match on re-booked offenders, instead of a fresh check-in