What can the team do in Rate Intelligence?
Manage a configured comp set, enter rates manually, compare available rates by date and channel, review rate evolution, and inspect source details. What is populated depends on the hotel’s setup and available observations.
Is every hotel and channel covered live?
No. Coverage varies by competitor, booking source, stay date, and supported collection method. Some sources are deferred, unsupported, or missing a configured booking URL. Missing coverage is not evidence that a hotel is sold out.
Does purchasing the add-on start automatic monitoring?
No. Automated collection is off by default and requires deliberate property enablement. Pilot scope, supported sources, refresh permissions, and collection limits must be confirmed during setup. A visible refresh setting is not a promise of always-on coverage.
How should staff read source evidence?
A rate can have verified, partial, manual, legacy, or unknown evidence. Inspect the capture time, channel, rate class, and available room, tax, and cancellation details. Verified evidence describes the captured observation, not a guarantee that the price is still bookable.
Can staff check room availability?
Availability checks currently require Hotel Central assistance and an explicit, separately confirmed request for a supported, configured competitor. Teams can review returned room observations and last-check times. This is not self-service, continuous sell-out monitoring. Unknown or restricted results must not be treated as available or sold out.
Does Rate Intelligence recommend or change room rates?
No. It does not automatically recommend a price, copy a competitor, or write rates to a PMS, channel manager, or booking channel. The hotel reviews the evidence and makes pricing decisions in its existing process.
Does it connect directly to Revenue Pulse or our PMS?
This workflow does not promise a direct PMS connection, Revenue Pulse decision alerts, or automatic matching to occupancy, pickup, or pace. Revenue Pulse is a separate performance workspace; staff may consult it separately.
Who should consider it, and who should not?
It fits hotels with a curated comp set and someone responsible for checking sources and freshness. It is not a fit when the requirement is universal live coverage, unattended monitoring, automated recommendations, or rate distribution. Confirm supported property coverage before selecting the add-on.