Your hotel's voice, on every call.
Haven Agent is your hotel's own AI agent. It answers the phone in a human-grade voice, books the room, and then stays with the guest, as the concierge in their pocket through the whole stay. One agent, trained on your property, working every shift.
What it is
A personal AI agent for your hotel, not a phone tree.
Haven Agent is the voice and chat front line of Hotel Central. It carries a knowledgebase specific to your property, trained by your operators and topped up from what the public web already says about you, so it answers the way a veteran employee would. It is part of the broader Haven family, the digital employee woven through every department.
It answers the phone and books the room.
Every call is answered on the first ring, day or night, in a natural human-grade voice. Haven Agent checks availability, quotes the rate, takes the booking, and writes the reservation into your PMS in real time, no hold music, no voicemail, no missed revenue when the desk is busy.
It knows the difference between a booking, a question, and a guest who needs a person, and hands off cleanly when a human is the right answer.
The knowledgebase
It answers like your best staff member.
Haven Agent is grounded in a knowledgebase built for your property, not a generic model guessing at hotel facts. Your team teaches it the things only your staff know, and it keeps itself current from your own public footprint.
Operator-trained
Your team feeds it the house rules, the quirks, the off-menu answers: the institutional knowledge that usually walks out the door when staff turn over.
Learns from the web
It reads what the public web already says about your hotel (amenities, policies, location, neighborhood), so it is fluent from day one.
Grounded, not guessing
Answers come from your knowledgebase. When something is not in it, the agent says so and routes the guest to a person instead of inventing an answer.
Then it becomes the concierge in their pocket.
The same agent that took the call flows into the Guest Hub as the guest's personal concierge, through the stay and after it. Late checkout, dinner reservations, a forgotten charger: one continuous thread, so the guest never repeats themselves and your team never loses the context.
It works alongside the AI Concierge surface your front desk already uses.
Real-time translation
Every guest, in their own language.
Haven Agent holds a conversation across languages in real time: a guest, a staff member, and a third party such as a driver or vendor, each speaking their own language while everyone reads and hears their own. It keeps the thread on point so nothing is lost in translation.
No language line to dial, no app for the guest to install.
Human-grade voice
Design goalFast enough to feel like a person.
The thing that breaks most voice bots is the pause: the half-second of dead air that tells a caller they are talking to a machine. We are engineering Haven Agent for the lowest response time in hospitality voice, so turn-taking feels natural and the caller forgets there is no person on the line.
Latency and voice quality here are stated as design goals, not measured benchmarks.
We are engineering for the lowest response time in hospitality voice, turn-taking that feels like talking to a person, not waiting on a bot.
How it reaches your PMS
Two ways in, so legacy systems are not a dead end.
A booking is only real once it lands in your system of record. Haven Agent reaches the PMS two ways, and uses whichever your property supports.
Direct API
When your PMS exposes an API, Haven Agent writes the reservation through it directly: the fastest, cleanest path.
Computer-use
When there is no API (the reality for many legacy systems), Haven Agent operates the PMS the way a person would, entering the booking through the same screens your staff use.
Hotel Central stays the operations layer above your PMS; your PMS keeps owning reservations and billing. Haven Agent simply gets the booking in, whichever door your system opens.
Why it is different
Built for hotels, end to end.
Plenty of tools can answer a call. Haven Agent is built for the whole arc of a hotel guest, and for the systems hotels actually run.
Reaches any PMS
API when it exists, computer-use when it does not: even properties on legacy systems get real bookings, not a transcript someone has to re-key.
Knows your hotel
A property-specific knowledgebase, operator-trained and web-aware, instead of a generic assistant improvising answers about your hotel.
Continuity into the stay
The agent that booked the room becomes the guest's concierge in the Guest Hub: one relationship, not a hand-off to a different tool.
Speaks everyone's language
Real-time multi-party translation built in, so a guest, your staff, and a third party can all stay in one conversation.
Questions
What people ask about Haven Agent.
- What is Haven Agent?
- Haven Agent is your hotel's own AI agent, the voice and chat front line of Hotel Central. It answers the phone in a human-grade voice, books rooms, answers guest questions from a property-specific knowledgebase, and then follows the guest into the Guest Hub as their personal concierge. It is part of the broader Haven family.
- Can Haven Agent answer the phone and book rooms?
- Yes. Haven Agent answers inbound calls on the first ring, day or night, in a natural human-grade voice. It checks availability, quotes the rate, takes the booking, and writes the reservation into your PMS in real time, and hands off cleanly to a person when a human is the right answer.
- Does Haven Agent work with my PMS, even a legacy one?
- It reaches the PMS two ways. When your PMS exposes an API, Haven Agent writes the reservation through it directly. When there is no API, the reality for many legacy systems, it uses computer-use to operate the PMS through the same screens your staff use. Hotel Central stays the operations layer above your PMS; your PMS keeps owning reservations and billing.
- How does Haven Agent answer guest questions accurately?
- It is grounded in a knowledgebase built for your property, operator-trained with the things only your staff know, and topped up from what the public web already says about your hotel. When something is not in the knowledgebase, it says so and routes the guest to a person instead of inventing an answer.
- Does Haven Agent keep helping guests after check-in?
- Yes. The same agent that took the call flows into the Guest Hub as the guest's personal concierge, through the stay and after it. Late checkout, dinner reservations, a forgotten charger: one continuous thread, so the guest never repeats themselves and your team keeps the context.
- Can Haven Agent handle guests who speak other languages?
- Yes. Haven Agent does real-time multi-party translation across several languages at once, a guest, a staff member, and a third party such as a driver or vendor can each speak their own language while everyone reads and hears their own. No language line to dial, no app for the guest to install.
- How fast does Haven Agent respond?
- We are engineering Haven Agent for the lowest response time in hospitality voice, so turn-taking feels like talking to a person rather than waiting on a bot. Latency and voice quality are stated as design goals, not measured benchmarks.
- How does Haven Agent relate to the rest of Haven?
- Haven Agent is the guest-facing member of the Haven family. Where Haven Agent is the voice and chat front line for your guests, Haven works as your staff-side assistant manager woven through every department, reading the raw signal of a shift and writing back summaries, detections, and briefings. Same intelligence, pointed at the team instead of the guest. Explore Haven
Every guest, met by name before they reach the desk.
The aim is an agent that carries a guest from the first phone call to the last follow-up after checkout, in any language, at a speed that feels human, so your team is freed to do the work only people can do. Haven Agent is the front line of that vision, and part of the wider Haven family across Hotel Central.