QR-based guest tipping. Same-day cashout for staff. Debit-card payout within 30 minutes.
Guests choose a recipient and amount, then pay with Apple Pay or Google Pay. Staff can cash out from Staff Wallet to a debit card within 30 minutes.
A guest scans a QR code or opens Digital Tipping in the Guest Hub, chooses a staff member, department, or property, picks an amount, and pays with Apple Pay or Google Pay. A completed direct-to-staff tip enters that team member's Staff Wallet. Department and property tips enter staff wallets after a hotel administrator disburses them. Staff can choose debit-card or bank cashout; debit-card cashout arrives within 30 minutes.
Three looping previews show a direct guest tip entering Staff Wallet, debit-card cashout, and tip history.
Cash tipping is dying. Today the housekeeper goes home unpaid because the guest didn't have singles. Digital Tipping captures the gratitude the guest already wants to express and pays the housekeeper before her shift ends.
The tip the guest already wants to give, paid into the housekeeper's debit card before her shift ends.
debit-card cashout, instead of waiting for the next payroll cycle
Every step ties to a real, connected feature.
Requires Guest Hub, which is included in every tier. For hotels buying modules without a plan, access is available through the Guest Hub Bundle ($99/mo or $990/yr).
Invite a guest to complete check-in details, review the submission, share a branded stay portal, and keep human conversations and service requests tied to that stay.
An authorized admin creates the task, chooses an individual or department, and sets the priority and due details. The assignee updates its status through completion.
Share announcements with All Staff or a department, request acknowledgement when needed, and review who has responded.
Guests scan a tipping QR code or open Digital Tipping in Guest Hub, choose an available recipient, select a suggested or custom amount, and complete payment. Apple Pay and Google Pay are available on supported devices and browsers.
Yes. The hotel can create QR codes for a staff member, department, property, or recipient list. Guests see the recipients available for that link and the hotel’s tipping setup.
No. Completed direct-to-staff tips enter that person’s Staff Wallet. Department and property tips remain pooled until a hotel administrator disburses them to staff wallets. Disbursement is separate from the staff member’s cashout.
Debit-card cashout arrives within 30 minutes. Staff need an available Staff Wallet balance and an eligible linked debit card. For department or property tips, the hotel must first disburse the pool to staff wallets; the 30-minute cashout window does not start when the guest leaves a pooled tip.
Yes. Staff Wallet supports debit-card and bank-account cashout. Staff choose an amount within their available balance and review the cashout quote, including any fee and the amount they will receive, before confirming. The 30-minute arrival assurance applies to debit-card cashout, not bank transfers.
The hotel needs Guest Hub access, completed payment setup, digital tips turned on, and tip-eligible recipients. Staff can then create, print, and post tipping QR codes. Staff receiving cashouts also need a payout method in their wallet.
Digital Tipping includes QR Codes, Tip History, Disbursement, and Staff Wallets views. Managers can review recorded tips and their status, distribute pooled tips, and review staff balances and cashouts. A pool allocation to a wallet is not proof that the staff member has cashed out.
Digital Tipping requires Guest Hub, which is included in Essentials, Professional, and Hotelier. For hotels buying modules without a plan, it is available through the Guest Hub Bundle at $99 per month or $990 per year.