Digital card authorizations with signed records and dispute-response tools.
Staff sends a secure email or SMS link. The guest completes card verification, uploads the documents the hotel requests, and e-signs. Staff review the audit PDF, fraud analysis, and rebuttal documents.
Replaces the paper 'I authorize this card to be charged' form. Staff creates an authorization and sends a secure link by email or SMS. The guest reviews the request, completes card verification, uploads any property-required documents such as identification, e-signs by typing or drawing a signature, and submits a legal attestation. Hotel Central keeps the signed record, timestamps, requested documents, and audit PDF together. When a dispute is connected, staff can review fraud analysis and assemble rebuttal documents. Card and document requirements depend on the hotel's configuration and payment setup.
Representative previews of the Digital Authorizations workflow: a signature captured into an audit-trail PDF, send-to-guest delivery status, and an inbound authorization email parsed into a structured record.
Haven assists with the bounded job shown below, using information available to that Hotel Central workflow. The preview is representative rather than a live result; availability and output depend on the hotel's enabled features, setup, and records.
Third-party reservations and group bookings still require a signed CC auth form, faxed back. Then a chargeback arrives and the hotel has to prove what was authorized. Digital Authorizations puts the flow on the guest's phone and keeps the dispute response attached.
The signed CC auth, evidence trail, fraud analysis, and rebuttal documents live in one Hotel Central workflow.
signed authorization, requested documents, and dispute tools together
Every step ties to a real, connected feature.
Give the front desk a safer starting point for authorization language, payment-link references, token references, staff sign-off, and manager review before the workflow moves fully digital.
Download the templateThis template is provided as an operational starting point only. Hotels should confirm authorization language, storage practices, card brand requirements, processor rules, PCI obligations, and legal/compliance requirements with their payment processor, brand standards, and qualified advisors before use.
Staff creates each invitation, chooses email or SMS, and reviews the guest's submission before marking it verified.
Invite a guest to complete check-in details, review the submission, share a branded stay portal, and keep human conversations and service requests tied to that stay.
Create a section-based draft, email a tokenized review portal, work through comments and proposed wording, collect designated signer signatures, and keep selected files and lifecycle activity with the hotel-scoped contract.
The guest opens a secure link, reviews the request, completes secure card verification and the requested supporting documents, then types or draws a signature and accepts the legal attestation. Requirements depend on the hotel’s configuration and payment setup.
No. The digital form verifies and saves the card for the authorization workflow; its consent states that no charges are placed on the card at submission. A signed authorization is not a payment receipt or a guarantee that a later charge will succeed.
Yes. When the cardholder name differs from the guest name, the digital form requires an additional third-party cardholder attestation before submission. The hotel still reviews the authorization and supporting information.
Yes. Staff can choose email or SMS delivery when creating an authorization, subject to the hotel’s messaging setup. The record shows authorization progress and available delivery information. Sending a link, the guest opening it, and completing the authorization are separate events.
Staff can review the signed authorization, signer information, timestamps, supporting documents, and authorization PDF. The print and download options include the authorization PDF and a ZIP of the PDF with uploaded documents.
Yes. Staff can review inbound authorization emails or upload a supported PDF or image for field extraction and review before creating the record. An imported authorization is not a new Hotel Central guest signature, and staff approval remains distinct from the guest completing the digital form.
No. Staff can use the authorization record and dispute-response tools to prepare rebuttal documents and supporting evidence. Staff must review the response; a signed form or generated dispute packet does not guarantee a chargeback outcome.
Digital Authorizations is included in Hotelier and is available as an add-on for $89 per month.