FeaturesGUEST EXPERIENCE

Digital Authorizations

Replaces the paper credit-card auth form: secure, e-signed, PCI-compliant, on the guest's phone.

Hotel sends an SMS/email with a secure link. Guest enters card info, uploads ID, e-signs, submits with legal attestation.

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/digital-authorizations

91% completed

Sent›

Viewed›

In Progress›

Completed

Rivera/Chen group: 12 rooms

Sent via SMS + email · 11:04 AM

4m 02sCompleted

Patel reservation: Visa •••• 4421

ID + card photo uploaded

viewingIn Progress

Okafor reservation: third-party

Awaiting guest

2h agoViewed

Andersson reservation

PCI-tokenized · audit PDF stored

yesterdayCompleted

What this is.

Replaces the paper 'I authorize this card to be charged' form. Hotel sends an SMS/email with a secure link. Guest views auth details, enters card info, uploads ID front/back + a photo of the card, e-signs (type or draw), and submits with a legal attestation. PCI-compliant capture, fully audit-trailed.

Surfaces aggregated

Card capture
ID upload
E-signature
Audit PDF
SMS + email

See it in motion

Paperless authorizations, in motion.

Three looping previews of how Digital Authorizations replace the form binder, a signature captured into an audit-trail PDF, the send-to-guest delivery status, and an inbound auth email parsed into a structured record.

Signature to PDF

AuthorizationsSIGNING

Cardholder signature

Auth-2451.pdf · audit trailVisa ····4417 · signer, timestamp, IP captured

Signature to PDFThe guest signs and the authorization assembles into an audit-trail PDF with signer, timestamp, and IP captured, the same defensible artifact you collect at Mobile Check-in.

Delivery status

Auth-2451 · deliveryAWAITING

Sent

Auth link delivered · SMS + email

Viewed

Guest opened on mobile · 2m ago

Signed

Signature captured · time + IP

Delivery statusSend the request to the guest and watch it walk Sent → Viewed → Signed with a live delivery badge, so the desk stops chasing whether a remote authorization ever landed.

Inbound parsing

Inbound auth · emailPARSING

From: corporate travel desk

HavenStructured record

CardholderJ. Okafor

CardAmex ····1009

Amount$640.00 / 2 nts

Auth refTR-88142 captured

Inbound parsingA corporate travel-desk authorization email is scanned and parsed into a structured record, cardholder, card, amount, and reference, instead of being re-keyed by hand before Mobile Check-in.

Auto-playing previews

The Haven AI inside this feature.

Haven is Hotel Central's neural network, one model fine-tuned on how your hotel runs. Here is exactly what it does on this surface; every preview is an animation of how Haven behaves, grounded in your property's own data.

Haven · Auth Capture · Vision

Auth form · scanVISION

HavenSecured record

CardholderM. Devereux

Card•••• 4417

Expiry09 / 28

Authorized$640.00

Authorization forms parsed into secured recordsUpload a photographed credit-card authorization form and Haven's vision model extracts the cardholder, masked card, expiry, and authorized amount into a structured, audit-ready record.See how Haven Auth Capture works

Haven · Rebuttal Assistant

Dispute · $420CHARGEBACK

"I never authorized this charge."

HavenRebuttal · evidence-backed

Cardholder signed the authorization on arrivalSigned form

Folio matches the disputed amount exactlyFolio #2291

Key-card audit confirms in-room occupancyAccess log

Chargeback rebuttals, written to winHaven rewrites a payment-dispute rebuttal into a structured, evidence-backed case, citing the signed form, the folio, and the access log so the dispute is resolved in your favor.See how Haven Rebuttal Assistant works

What it solves.

Third-party reservations and group bookings still require a signed CC auth form, faxed back. Compliance is brittle. Digital Authorizations puts the whole flow on the guest's phone.

The signed CC auth, on the guest's phone, fully PCI-compliant, audit-trailed.

100%

PCI-tokenized, instead of a faxed paper CC auth form