Find where OTA and PMS records may not agree.
Track cancelled and no-show reservations manually, or use configured OTA reservation intake and supported PMS folio reports to generate candidate cases for staff review.
A hotel-scoped reconciliation workspace with two paths. Staff can record cancelled or no-show OTA reservations and mark each record reconciled with notes. Where OTA Reconcile Intelligence is configured, Hotel Central can compare reservation details from configured OTA connections with PMS folio facts from supported reports and generate possible discrepancy cases on demand. Each candidate can include a confidence score, explanation, suggested next step, estimated recovery, confirmation references, linked source facts, and focused status history. Staff decides whether to review, reconcile, dismiss, or backburner the case. The workflow does not submit disputes, collect funds, alter OTA or PMS records, or prove that an estimated amount was recovered.
Three views of the implemented workflow: confirm configured inputs, inspect a candidate, and compare the linked source facts before deciding its status.
OTA reservation details
Configured channel intake
PMS folio facts
Supported report import
Candidate generation
Started by an authorized user
Both source sides must be ready before staff runs the comparison.
OTA fact
$268.00
PMS fact
$242.00
The available source facts differ. Staff must inspect the case before changing its status.
OTA reservation detail
Imported folio row
Source file when stored
Evidence depends on the records linked to the candidate; one side or the source file may be unavailable.
A cancellation, no-show, status, amount, tax, or commission difference may be split between a channel record and a PMS folio. Staff needs one place to compare the available facts and record the decision.
Move from two source records to one reviewable candidate, then let staff confirm the outcome.
for staff review when configured OTA and PMS facts are available
Every step ties to a real, connected feature.
Included in Hotelier. Available as a $19/month add-on; Intelligence workflows also require compatible OTA connection and PMS report setup.
Forward reports to the hotel's dedicated inbox or upload supported PDF and CSV files, then review processing status, available KPIs, history, parser notes, and the original attachment.
Choose a business date, review available ADR, RevPAR, occupancy, revenue, comparisons, signals, trends, and source-report detail, then generate a GM briefing when you need one.
Compare available rates for a curated comp set, inspect when and where each observation was captured, and separate verified, partial, manual, and missing evidence. Automated collection is property-configured and pilot-gated, not universally live.
OTA Reconcile provides a manual cancelled/no-show tracker and, for configured hotels, an Intelligence workflow that compares reservation details from configured OTA connections with supported PMS folio report data. It generates possible discrepancy cases for staff review rather than making financial decisions automatically.
Configured hotels can compare reservation details and booking changes from supported OTA connections with compatible PMS folio reports. Setup currently centers on Booking.com; this is not a direct Booking.com login or universal OTA/PMS coverage. Confirm your property's channel and report compatibility during setup.
Candidate types include missing records on either side, amount, commission or tax differences, cancelled-but-charged records, no-show recovery opportunities, hotel-collect payment opportunities, status differences, and possible duplicate bookings. Each result is a candidate for human review, not a confirmed billing error.
No. An authorized user runs Generate Candidates after both OTA reservation details and PMS folio details are available. Hotel Central then creates or updates possible discrepancy cases for staff review.
Where linked data is available, staff can compare the OTA-side reservation fact with the PMS-side folio fact, open the related report import, inspect parsed folio rows, and view the stored source file. Some candidates may have only one side or no stored source file.
No. Reconciled is a staff-set workflow status. Estimated recovery is a calculated candidate value, not proof of collection, refund, dispute victory, or settled funds. Staff can also mark a case Reviewing, Dismissed, or Backburner.
No. OTA Reconcile does not submit OTA disputes, generate dispute PDFs, charge cards, issue refunds, cancel bookings, or update OTA or PMS records. Recommended actions remain suggestions for staff review.
Access depends on an active subscription, OTA Reconcile being enabled for the hotel, and the user's assigned permissions. Intelligence also requires a supported OTA connection, compatible PMS folio reports, and completed property setup.