Hotel Central.
FeaturesGUEST EXPERIENCE

Mobile Guest Check-in

Pre-arrival check-in on the guest's phone: folio, ID, card, policies, before they hit the lobby.

Multi-step wizard sent pre-arrival: intro → folio → vehicle → ID → card-on-file → e-sign policies.

Book a demo See pricing
/guest-checkin
78% adoption
Intro›
Folio›
ID + Card›
Policies›
Ready
Mr. Chen · Suite 1205 · arrives 2:00 PM
Wizard completed in 5m 12s
PMS ✓Ready
Ms. Park · Room 718 · arrives 3:30 PM
ID uploaded, card-on-file pending
ID + Card
Rivera party · arrives 4:00 PM
Folio reviewed
Folio
Patel · arrives 5:15 PM
SMS sent 24h prior
Intro

What this is.

Multi-step wizard sent pre-arrival: intro, folio review, vehicle registration, ID upload, card-on-file (Hotel Central Payment Processing), and e-signed policies. Cuts front-desk check-in to a key-handoff.

Surfaces aggregated
  • Pre-arrival SMS
  • Folio review
  • ID upload
  • Card-on-file
  • E-signed policy
See it in motion

Check-in, in motion.

Three looping previews of Mobile Check-in, the step-by-step flow to confirmation, ID capture validating, and arrival reduced to a quick key handoff.

Check-in flow
Mobile check-in · 412IN PROGRESS
Reservation found
Details confirmed
ID verified
Payment authorized
Room assigned
Check-in flowThe guest moves through reservation, details, ID, and payment as a progress stepper completes each stage and the room is assigned, arriving ready to enter via the Guest Hub.
ID verification
ID capture · 412LIVE
PassportDocument captured
NameA. Avery
DOB1989-04-12
Doc #X4821•••
Expiry2030-09
Validating…
ID verificationA captured ID is scanned and each extracted field validates with a check, the same identity-and-signature trail captured by Digital Authorizations.
Arrival ready
Arrival · AveryLIVE
The Lumen HotelRoom 412
KEY
Finalizing check-in
Arrival readyOnce details are verified, the check-in finalizes and the room reads ready, arrival collapses to a quick key handoff at the desk, with no front-desk line.

Auto-playing previews

What it solves.

Friday 5pm at the front desk: 11 guests, 1 clerk, average 7 minutes per check-in. Mobile Check-in collapses it to a key handoff.

The Friday-evening line collapses: the only thing left is the key handoff.

−71%

lobby time, instead of 7 minutes per Friday-night guest

In the flow.

Every step ties to a real, connected feature.

  1. 01
    Reservation imports from PMS
  2. 02
    24-hour pre-arrival SMS and email goes out
  3. 03
    Guest completes the wizard on phone
  4. 04
    Check-in pre-approved in PMS
  5. 05
    Arrival: key handoff only

What you see.

Real numbers, real surface
/guest-checkin
78% adoption
Intro›
Folio›
ID + Card›
Policies›
Ready
Mr. Chen · Suite 1205 · arrives 2:00 PM
Wizard completed in 5m 12s
PMS ✓Ready
Ms. Park · Room 718 · arrives 3:30 PM
ID uploaded, card-on-file pending
ID + Card
Rivera party · arrives 4:00 PM
Folio reviewed
Folio
Patel · arrives 5:15 PM
SMS sent 24h prior
Intro

Where this fits.

Included in Hotelier (Guest Hub bundle).

hotelier
See pricing Compare tiers

Related capabilities.

Guest Experience
Digital Authorizations

Hotel sends an SMS/email with a secure link. Guest enters card info, uploads ID, e-signs, submits with legal attestation.

Open
Guest Experience
Guest Hub + Portal + Messaging

A staff inbox that aggregates every guest message and a guest-facing branded portal. Real-time on both sides.

Open
Guest Experience
AI Concierge (Haven Guest Engagement)

Guest-facing AI chat trained on the hotel's knowledge base. Escalates to live staff when it can't answer.

Open

See Mobile Guest Check-in in action.

Or pick a different time.

Book a demo See pricing