Give every repair one owner, one status, and one place to follow it.
Create and assign work orders, switch between list and Kanban views, attach photos or videos, schedule preventative maintenance, and keep projects and equipment records alongside daily repairs.
Maintenance Management is the daily work-order hub beside your PMS. Reservations and room inventory stay in the PMS; repair follow-through lives here. Staff record the issue, choose a priority and room or location, assign the work, and follow it in list or Kanban view. Photos and videos can document the report and the completed repair, while status, completion time, and the completing staff member stay with the work order. The same maintenance area supports recurring preventative-maintenance schedules, checklists, equipment records, and projects with status, budgets, room assignments, and completion tracking.
Three views of the same maintenance workflow: the work-order list, a single repair moving through its statuses, and the Kanban board across Pending, In Progress, Completed, and Backburner.
Haven reviews the hotel's maintenance work-order history for common issue categories, recurring patterns, urgent items, and practical recommendations. Managers review the analysis before acting on it.
A leak in 218 is written in a desk log, mentioned over the radio, and left without a clear owner. Housekeeping keeps checking the room while Maintenance works from a different list.
One work order shows the issue, owner, status, and supporting media from report through completion.
for pending, in-progress, completed, and back-burner repairs
A practical path from report to review, using the same work order throughout.
HavenMaintenance analysis helps managers review common issue categories, urgent items, and recurring patterns across work-order history.
Work Orders and Preventative Maintenance are included in every plan. The Maintenance Bundle is also available à la carte for $99/month or $990/year and includes Work Orders, PM, Checklists, Equipment Registry, Boiler Readings, and Pool & Spa Log. No setup fee.
Create hotel preventative-maintenance schedules by cadence, location, and assignee. Due instances can create linked work orders with copied checklist steps.
Build an ordered checklist, schedule it from daily to yearly, and let staff record Pass, Fail, or N/A. A failed line can open a linked work order without losing the run history.
Invite a guest to complete check-in details, review the submission, share a branded stay portal, and keep human conversations and service requests tied to that stay.
Set an optional temperature band for each boiler, record readings with date, time, and notes, see high or low values immediately, and review the trend over time.
No. Your PMS remains the system of record for reservations, rates, folios, and core room inventory. Hotel Central runs the repair workflow beside it: work orders, assignments, status, preventative schedules, projects, and maintenance history.
Yes. Both views use the same work orders. The Kanban board organizes them as Pending, In Progress, Completed, or Backburner, and staff can move a work order between statuses as the repair progresses.
No. Completion notes, photos, and videos are optional. Teams can add them when they help document the repair, while Hotel Central records the completion time and completing staff member.
Teams can create recurring schedules with checklists. Due schedule instances generate work orders, and completing the linked work order updates the preventative-maintenance record and history.
Work Orders and Preventative Maintenance are included in every Hotel Central plan. The standalone Maintenance Bundle is $99 per month or $990 per year with no setup fee and also includes Checklists, Equipment Registry, Boiler Readings, and Pool & Spa Log.