Maintenance Management
Every work order, PM, and asset in one place: hotel maintenance software your engineers actually use.
Run work orders as a list or a Kanban board, schedule preventative maintenance, track projects and equipment, and close every job with photo and completion evidence.
What this is.
Maintenance Management is the single hub for every work order at your property. Open work orders as a list (the default) or a Kanban board: your team picks the view. Each work order carries priority, room, requester, assignee, attached photos, and a completion photo on resolution. The same hub holds preventative-maintenance schedules, projects, per-asset histories, and parts. Smart Maintenance learns recurring issues and surfaces priority scoring.
- Work orders
- Photo evidence
- Priority routing
- Haven scoring
- Cost ledger
Maintenance management, in motion.
Three looping previews of the maintenance hub, the default work-order list with photo evidence and project tags, a single work order closing out with its completion photo, and the same orders as a Kanban board across Active, In progress, Completed and Back burner.
Auto-playing previews
The Haven AI inside this feature.
Haven is Hotel Central's neural network, one model fine-tuned on how your hotel runs. Here is exactly what it does on this surface; every preview is an animation of how Haven behaves, grounded in your property's own data.
What it solves.
Today, the leaky-faucet ticket lives in a paper notebook at the front desk, in someone's email, and in a WhatsApp thread the engineer never sees. By 3pm it's been escalated by an angry guest, the housekeeper has had to mop twice, and nobody knows whether parts were ordered.
Every ticket lands in the same hub the moment it's reported (list or board) with a priority score the engineer can trust.
resolution, instead of a 400-message text thread
In the flow.
Every step ties to a real, connected feature.
- 01Guest reports issue in Guest Hub→ Guest Hub + Portal + Messaging
- 02Haven creates Work Order with priority score
- 03Engineer picks it up: list or Kanban view
- 04Photo + completion evidence on resolution, guest auto-notified
- 05Cost rolls into Daily Expenses→ Daily Expenses
What you see.
Real numbers, real surfaceHavenSmart Maintenance scores priority and detects recurring issues (the same valve breaks every six months).
Where this fits.
Included in every tier (Maintenance Core). The Maintenance Bundle add-on ($99/mo) adds Checklists, Boiler Readings, and Pool & Spa Log for tier-less hotels.
Related capabilities.
A staff inbox that aggregates every guest message and a guest-facing branded portal. Real-time on both sides.
Auto-generated from Daily Notes, Guest Complaints, scheduled rules, and Haven extractions.
Item-level inventory with par levels, low-stock alerts, and par-replenishment suggestions.
Petty cash + invoice tracking. Staff photograph a receipt; Haven Vision OCRs vendor, date, amount, and category.