FeaturesGUEST EXPERIENCE

AI Concierge (Haven Guest Engagement)

A 24/7 concierge that knows your property, your rates, and your local recs, in any language.

Guest-facing AI chat trained on the hotel's knowledge base. Escalates to live staff when it can't answer.

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/concierge

82% auto-resolved

Ms. Park · Room 718

online

What time does the pool close tonight?

The pool is open until 10pm tonight. Towels are at the deck stand. Would you like me to send the spa hours too?

Haven · 1.8s

Yes please.

Spa is open 7am–9pm. Reservations recommended on weekends: I can hold a 6pm slot for you.

Haven · 2.1s

staff typing···

What this is.

Haven Guest Engagement: guest-facing chat trained on the property's knowledge base (rates, amenities, policies, local recs). Answers in the guest's language. Escalates to live staff when it can't or shouldn't answer. Every conversation feeds back into the knowledge base.

Surfaces aggregated

Portal chat
Haven LLM
Knowledge base
Live escalation
Multilingual

See it in motion

Local picks, in motion.

Two looping previews of the AI Concierge, picks dropping as pins on a neighborhood map and a curated list shared to the guest. Haven composing the ranked recommendations lives in the Powered by Haven module below.

Map pins

Nearby picks · 0.5 miLIVE

DiningBarTrail

Haven Concierge · 0 picks pinned

Map pinsHaven's recommendations drop as pins on a neighborhood map around the property, so guests see exactly how close each pick is.

Curate and share

Curated list · 318LIVE

DiningActivities

Osteria Vela

Pier Nine

Harbor Kayak

Cliff Trail

Share via QR

Curate and shareStaff filter picks by category into a curated shortlist and share it to the guest by QR or link, keeping it tied to the conversation in the Guest Hub.

Auto-playing previews

The Haven AI inside this feature.

Haven is Hotel Central's neural network, one model fine-tuned on how your hotel runs. Here is exactly what it does on this surface; every preview is an animation of how Haven behaves, grounded in your property's own data.

Haven · Concierge

Guest 318LIVE

Best dinner within walking distance?

HavenConcierge · 3 picks nearby

Osteria Vela0.3 mi · Italian

Booked your table 7:30

The Larder0.5 mi · Farm-to-table

Walk-ins until 9

Pier Nine0.6 mi · Seafood

Sunset patio

Local recommendations, composed per guestHaven composes personalized local recommendations and guest welcome messages, ranked for the guest who is asking, as part of the AI Concierge surface in Guest Experience.See how Haven Concierge works

What it solves.

At 11pm a guest wants to know what time the pool opens. The front desk is on a call. Today they wait. With AI Concierge, the answer is instant, and the housekeeping team is undisturbed.

The guest gets an answer at 11pm, and the front desk's call doesn't get interrupted.

71%

fully automated, instead of a 'please hold' at 11pm