Turn nearby restaurants and activities into a guest-ready local guide.
Staff review the local recommendations, choose what to include, and print a personalized handout with an optional expiring QR link for the guest.
AI Concierge is a local-recommendations workspace for restaurants and activities near the hotel. Staff can refresh the property guide from the hotel's location, review venue details, filter and search the saved list, mark staff picks, and pin favorites when they have management access. For a guest handoff, staff choose the venues to include, add an optional guest and staff name, review drafted welcome copy, and print a handout. An optional QR code opens an expiring guest portal with the selected picks, directions, call and website links, and the broader saved local guide. The guide does not provide automated guest answers, live staff chat, hotel-rate or reservation help, service-request routing, or a replacement for Guest Hub messaging.
Three static previews show the personalized guest guide, the print-and-QR setup, and staff-controlled session management.
Grand View Hotel
Morgan's local guide
Welcome, Morgan.
Nearby picks selected by the front desk.
Restaurant picks
Osteria Vela
0.3 mi · Italian
Directions
Pier Nine
0.6 mi · Seafood
Call
Cliff Trail
1.1 mi · Outdoor activity
Guest Sessions
Shared local guides
Morgan's local guide
3 venues · 2 views
Jordan's local guide
5 venues · ends tomorrow
Avery's local guide
3 venues · expired Sep 27
Haven assists with the bounded job shown below, using information available to that Hotel Central workflow. The preview is representative rather than a live result; availability and output depend on the hotel's enabled features, setup, and records.
Grand View Hotel
Morgan's local guide
Welcome, Morgan.
Nearby picks selected by the front desk.
Restaurant picks
Osteria Vela
0.3 mi · Italian
Directions
Pier Nine
0.6 mi · Seafood
Call
Cliff Trail
1.1 mi · Outdoor activity
A guest asks for dinner within walking distance while the desk is juggling arrivals. The recommendation lives in one employee's memory, and the next shift may give a completely different answer.
Give the guest a reviewed local shortlist they can reopen from the handout instead of rebuilding the same answer at every shift.
for the optional guest-link window, with staff-selected local picks and session controls
Every step ties to a real, connected feature.
HavenHaven assists staff with refreshing nearby restaurant and activity suggestions, searching the saved guide, and drafting optional welcome copy for review. Staff decides what to include and whether to share a guest link.
Availability depends on the hotel's active subscription, Guest Hub access, and property setup. Ask our team to confirm AI Concierge for your property.
Invite a guest to complete check-in details, review the submission, share a branded stay portal, and keep human conversations and service requests tied to that stay.
Guests choose a recipient and amount, then pay with Apple Pay or Google Pay. Staff can cash out from Staff Wallet to a debit card within 30 minutes.
Staff creates each invitation, chooses email or SMS, and reviews the guest's submission before marking it verified.
An authorized admin creates the task, chooses an individual or department, and sets the priority and due details. The assignee updates its status through completion.
Guests receive a personalized local guide. They can reopen selected restaurant and activity picks, browse the broader saved guide, and use available directions, phone, or website links. Automated guest answers and live staff chat are not part of this guide workflow.
Staff open Print for Guest, select restaurant and activity recommendations, personalize the handout, and optionally include a QR code. The QR link opens a guest portal for a staff-selected expiry window. Staff can later copy, extend, or deactivate an active concierge session.
Staff can review venue cards, use map and list views, filter the saved restaurants and activities, mark staff picks, select which venues appear on the handout, and review the welcome message. Users with recommendation-management access can also refresh the local guide and pin favorites.
No. Venue cards can provide directions, phone, and website links when those details are available, but Hotel Central does not reserve a table, buy a ticket, message a department, or create operational work from this local-guide workflow.
No. The expiring concierge link is a separate local-guide workflow and does not appear in the Guest Hub human message inbox. Use Guest Hub for stay-based portal conversations and service requests.
The guest concierge portal does not provide a supported multilingual workflow, so hotels should not promise automatic translation or a localized guide in every guest's language.
The Guest Sessions tab shows each link, its active or expired state, creation and expiry dates, selected-venue count, views, and chat count when present. Staff can copy, extend, or deactivate an active link. It is not a conversation transcript or export workspace.
No. Staff should review the saved guide before sharing it, and guests should confirm time-sensitive details with the venue. The page can refresh recommendations, but it does not guarantee real-time hours, availability, pricing, or reservation status.