Hotel Central.
FeaturesFRONT DESK

Shift Dashboard

The first screen of every shift: what changed, what's owed, what's coming.

Live arrivals, departures, in-progress tasks, urgent alerts, and property stats. Replaces the morning huddle whiteboard.

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/dashboard
Arrivals
28
Departures
24
In progress
11
Occupancy
86%
Shift open · 7:00 AMlive
  • · 28 arrivals: first at 11:20, VIP Mr. Chen Suite 1205
  • · 2 urgent: Boiler 2 pressure trip, Lobby AC fan rattle
  • · Housekeeping carrying 11 rooms, on pace for 3pm clear

What this is.

A real-time command center that aggregates the data every front-desk shift opens with: arrivals, departures, open tasks, urgent alerts, and live property stats. Sourced from PMS report ingest, Smart Tasks, Guest Hub, Maintenance, and Housekeeping in one surface.

Surfaces aggregated
  • Arrivals
  • Departures
  • Tasks
  • Alerts
  • Messages
  • Property stats
See it in motion

The shift, at a glance, in motion.

Three looping previews of the Shift Dashboard, the live arrivals and messages overview, open items rolling from the outgoing to the incoming shift, and Haven assembling the end-of-shift report into a readiness ring.

Live overview
Today's arrivalsLIVE
M. TanakaRm 412 · 14:30
Expected
L. OkaforRm 207 · 15:10
Expected
S. ReyesRm 318 · 16:00
Expected
Live overviewArrivals check in, unread guest messages surface, and Haven posts a morning briefing, the single screen a front-desk agent opens to, with loose ends captured as Daily Notes.
Open items handed off
Shift handoffROLLING
Night · outgoing
AC fix · 411
VIP arrival · 14:30
Refund approval · 207
Day · incoming
AC fix · 411
VIP arrival · 14:30
Refund approval · 207
Open items handed offUnresolved items roll one at a time from the outgoing night shift into the incoming day shift's queue, so nothing falls through the gap, the same items that become tracked Smart Tasks.
Readiness ring
Shift reportASSEMBLING
0%
Arrivals & departuresdone
Open work ordersdone
Cash drawerdone
Pass-down notesdone
Readiness ringHaven assembles the end-of-shift report section by section and a brass progress ring fills to Shift ready once arrivals, work orders, the cash drawer and the Daily Notes pass-down are all accounted for.

Auto-playing previews

What it solves.

Today the new shift inherits a whiteboard, a printout, and three open tabs. The first 20 minutes are spent reconstructing context. Shift Dashboard collapses that into a 60-second read.

The shift starts with one screen instead of three printouts and a phone call.

60 seconds

instead of 20 minutes hunting through email and the PMS

In the flow.

Every step ties to a real, connected feature.

  1. 01
    Front desk opens Dashboard at shift start
  2. 02
    Live arrivals and departures load
  3. 03
    In-progress tasks roll up across departments
    → Smart Tasks
  4. 04
    Urgent alerts surface to the top
  5. 05
    Staff acts; updates push to every device

What you see.

Real numbers, real surface
/dashboard
Arrivals
28
Departures
24
In progress
11
Occupancy
86%
Shift open · 7:00 AMlive
  • · 28 arrivals: first at 11:20, VIP Mr. Chen Suite 1205
  • · 2 urgent: Boiler 2 pressure trip, Lobby AC fan rattle
  • · Housekeeping carrying 11 rooms, on pace for 3pm clear

HavenSummarizes overnight events into a one-paragraph shift open.

Where this fits.

Included in every tier.

essentialsprofessionalhotelier
Compare tiers

Related capabilities.

Front Desk
Daily Notes

A searchable, threaded shift-handoff feed that replaces the paper logbook.

Open
Front Desk
Smart Tasks

Auto-generated from Daily Notes, Guest Complaints, scheduled rules, and Haven extractions.

Open
Management
Internal Communications

Threaded messages with read receipts, role-based routing, photo + file attachments, urgency tags.

Open
Housekeeping
Housekeeping Suite

Live board with status pills, drag-to-reassign, deep-cleaning schedule, and room-time analytics.

Open

See Shift Dashboard in action.

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