Housekeeping
Room assignments, status, and floor exceptions: one housekeeping workflow from supervisor to room.
Managers assign the day's rooms and review room conditions in one workspace. Each housekeeper opens a responsive view of their own assignments, starts and completes work, and records DND, occupied rooms, maintenance issues, or lost items from the room card. Deep-cleaning planning and department supply counts stay in the same operating layer.
For the supervisor running the floor and every housekeeper on their phone.
A day in the life.
Friday morning. The supervisor opens the date-based room board, assigns today's work, and each housekeeping staff member opens a personal room list on their phone.
- 07:30Pre-shift huddle on the phone.
The supervisor selects rooms and staff, assigns rooms individually or in bulk, and can use Smart Assign to distribute selected rooms in contiguous blocks.
Assignments · floor splitAuto-assign · Floor 4ASSIGNINGMaria401404407Devon402405408Aisha403406409The supervisor assigns rooms individually, in bulk, or with Smart Assign. Each housekeeping staff member then sees only their own rooms in Housekeeper Mobile. - 07:45Review the housekeeping supply list.
The supervisor opens the Housekeeping department in Inventory, filters the list to linens and amenities, and checks the recorded counts before the floor team starts.
Inventory · housekeeping suppliesDepartment view6 itemsAllHousekeepingBreakfastMaintenanceInventory keeps Housekeeping supplies organized by department and category, with recorded quantities and low-stock thresholds for the shift to review. - 08:20First room marked ready for the guest.
The housekeeper starts Room 218, completes the assignment, and marks it ready for the guest. Hotel Central records the timestamps and marks the room clean.
Floor board · recorded statusFloor boardRoom conditions201202203204205206207208A housekeeper starts Room 218 and marks it ready for the guest; the assignment and room condition remain visible in Housekeeping Suite for supervisor follow-up. - 09:10Supervisor reviews the completed room.
The supervisor reviews Room 218 and can move its separate room condition from Clean to Inspected after the physical check.
- 10:05Lost item logged from a strip.
A charger found in 305 is recorded with its room, found location, photo, and finder so the front desk can work from the same Lost & Found record.
What this replaces.
The supervisor's whiteboard, the housekeeper's printed checklist, and the front desk's status guess: gone.
- The whiteboard on the back-of-house wallA date-based room board and personal assignment lists
- Printed daily assignment sheetsResponsive room cards with service details, notes, flags, and status actions
- The walkie-talkie 'is 218 ready?' loopRecorded assignment progress and room conditions in one workspace
- The 'lost item in 305' phone call to the deskA shared Lost & Found record with item media, location, room, and status
- Room readiness kept only in the supervisor's memorySeparate room-condition and assignment histories for staff review
- The deep-cleaning calendar nobody updatesRoom-by-room tracking with upcoming-due indicators and manager-scheduled work
- The laundry count on the back of an envelopeDepartment supply list with recorded linen counts and thresholds
The printed assignment sheet, replaced.
The feature stack.
Housekeeping runs on a shared manager workspace and a responsive staff assignment view, with related records for lost items, maintenance issues, deep cleaning, and supplies.
The pains this kills.
Housekeepers refuse to use the previous software because it required typing on a tiny on-screen keyboard.
Responsive room cards keep the primary Start Cleaning and Mark Ready for Guest actions visible, while structured flags handle common exceptions.
The front desk has to call the supervisor to ask if a room is ready, twelve times an afternoon.
Recorded room conditions and inspections stay visible inside the Housekeeping workspace for staff with access.
A lost charger in 305 turns into a frantic phone tree when the guest calls back from the airport.
The Lost & Found record keeps the item, photo, found location, room, guest details, notes, and status together for the next shift.
The deep-cleaning calendar is a Google Sheet that hasn't been updated since March.
Deep Cleaning uses the hotel's configured interval and recorded room history to show which rooms need manager review next.
Assignment progress and the room's inspected condition are treated as the same thing, leaving staff unsure what was actually recorded.
Hotel Central keeps the assignment lifecycle separate from room condition, so Completed and Inspected remain distinct records.
The night maintenance ticket from 412's bath gets typed twice: once by the housekeeper, once by the desk.
The housekeeper records a maintenance issue with urgency, description, and an optional photo from the room workflow for staff follow-through.
What gets measured.
The metrics this department instruments by default. Each derives from one or more shipped features above; drill in, source data included.
Where this connects.
One source of truth means every department reads the same data. Here is exactly how Housekeeping touches the rest of the property.
Housekeeping keeps recorded room conditions and assignment progress in its own workflow while front desk keeps reservation actions in the PMS.
Housekeepers record a maintenance issue from the room card with urgency, description, and an optional photo for staff follow-through.
Housekeeping records the found item and optional media; the front desk uses that same record to coordinate pickup or return shipping.
Managers can review rooms cleaned, completion rate, average time per room, service-type breakdowns, issues, and lost-item activity.
Questions.
The ones that actually come up in the demo.
Does the housekeeping mobile view work offline?
Can housekeepers use this without English fluency?
How does deep-cleaning rotation work?
Do we need to buy phones for our housekeeping team?
Does the housekeeping software integrate with our PMS for stay-overs and checkouts?
Are assignment completion and room inspection the same status?
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See housekeeping running on one screen.
A walkthrough takes 30 minutes. Real property data, no slides.