Bring pre-arrival review, stay messages, and requests into one front-desk workspace.
Invite a guest to complete check-in details, review the submission, share a branded stay portal, and keep human conversations and service requests tied to that stay.
Guest Hub is the staff workspace for pre-arrival check-in records, human portal conversations, portal settings, and stay-service requests. The front desk can invite an individual guest by email or by SMS when hotel messaging is configured. The guest submits registration details, front-and-back ID images, required policy acknowledgements, and a signature for staff review. Once the stay is eligible, the branded portal organizes Stay, Services, and Messages without requiring a guest account. Room and Wi-Fi details appear there only after staff records the guest as checked in. Requests stay with the check-in record until staff resolves them or deliberately creates maintenance, Lost & Found, or housekeeping work. Staff can also review the guest journey and print or save an individual registration card.
Three static previews show the human portal conversation, the checked-in guest's branded stay portal, and a staff-controlled request handoff.
Jordan Avery · Room 412
Stay portal
The Lumen Hotel
Welcome, Jordan
Housekeeping request
“Could we get fresh towels in 318?”
The arrival form is in one place, the front-desk conversation is in another, and the request for extra towels is passed verbally at shift change. The next person at the desk has to reconstruct what happened before helping the guest.
The check-in record, portal conversation, request history, and staff follow-through stay together for the active stay.
for pre-arrival review, portal messages, requests, and follow-through tied to the active stay
Every step ties to a real, connected feature.
HavenHaven can draft portal welcome copy and a proposed policy for staff to review and save. It does not verify guests, reply to stay messages, or route service requests on its own.
Guest Hub is listed in the current tier plans. Availability still depends on the hotel's active subscription and property setup.
Staff review the local recommendations, choose what to include, and print a personalized handout with an optional expiring QR link for the guest.
Guests choose a recipient and amount, then pay with Apple Pay or Google Pay. Staff can cash out from Staff Wallet to a debit card within 30 minutes.
Staff creates each invitation, chooses email or SMS, and reviews the guest's submission before marking it verified.
Record guest and stay details, claim or assign ownership, keep staff notes, update status, and review an editable apology draft before using it outside the module.
Guest Hub keeps an individual pre-arrival check-in record, its staff review, portal conversation, stay-service requests, and a derived journey view in one hotel workspace. It is organized around the current check-in record rather than a deduplicated lifetime guest profile.
No. Staff create the current Guest Hub invitations manually. The PMS remains the system of record for reservations, rates, folios, and core room inventory; Guest Hub manages the hotel’s check-in review, stay portal, conversations, and requests beside it.
Guest Hub supports two-way human messaging through the stay portal. Staff can also send an outbound SMS when the property’s messaging setup is available. Email and SMS can deliver invitations, but guest email conversations and inbound SMS replies do not join the portal thread.
Guests can submit housekeeping, maintenance, lost-item, offer, or special requests. Staff review each request and can acknowledge, complete, decline, or resolve it. When appropriate, a staff member deliberately creates a maintenance work order, Lost & Found report, or housekeeping room assignment; Guest Hub does not route or complete that work automatically.
An eligible guest can open a branded portal with Stay, Services, and Messages sections, hotel details, FAQs, offers, request history, and front-desk messages. Room and Wi-Fi details appear only after staff records the guest as checked in. Tipping and connected messaging options depend on the property’s setup.
No. In Guest Hub, Haven can draft portal welcome copy and a proposed policy for staff review. Staff still review check-in submissions, reply to portal messages, decide request follow-through, and control what is saved. The separate AI Concierge has its own workflow and availability requirements.
For an individual submitted, verified, or checked-in record, staff can open a registration card and print or save it as PDF through the browser. Guest Hub does not provide a bulk guest, conversation, request, or analytics export from this workspace.