FeaturesGUEST EXPERIENCE

Guest Hub + Portal + Messaging

One guest profile, one staff inbox, one branded portal: the guest experience layer.

A staff inbox that aggregates every guest message and a guest-facing branded portal. Real-time on both sides.

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/p/chen-1205

47 active

Mr. Chen · Suite 1205

online

Hi, any chance of an extra hypoallergenic pillow?

Of course. Housekeeping is on it, should be in the suite within 10 minutes.

Front Desk · Maya

Perfect, thank you.

Pillow delivered. Let us know if you need anything else.

Housekeeping · Marta

staff typing···

What this is.

A unified guest profile, a real-time staff inbox aggregating every guest message (SMS, in-portal chat, email), and a guest-facing branded portal with stay progress, requests, tipping, FAQs, and recs. Built for both sides of the conversation.

Surfaces aggregated

Staff inbox
SMS thread
Email
Guest profile
Branded portal

See it in motion

The guest hub, in motion.

Three looping previews of the two-way Guest Hub, an SMS thread, the branded self-service portal, and a guest request routed straight to staff.

Two-way messaging

Guest 412LIVE

Extra towels to 412?

Two-way messagingGuests text the front desk and replies go out with delivery badges, with Haven drafting answers and handing tip moments to Digital Tipping.

Branded portal

Guest portal · 412LIVE

LumenThe Lumen Hotel

Welcome back, Mr. Avery. Your suite is ready.

Check-in

Messages

Concierge

Checkout

Branded portalThe property's branded guest portal assembles with a personalized welcome and self-service tiles for check-in, messages, and concierge requests.

Request routing

Guest 318 · RequestLIVE

Can we get fresh towels to 318?

HavenRouted → Housekeeping

TaskDeliver towels · 318Assigned

Maria · ETA 6 min

Request routingA guest request is classified and routed to the right team as a tracked task, fresh towels become a Housekeeping job with an owner and ETA, while local asks hand off to the AI Concierge.

Auto-playing previews

The Haven AI inside this feature.

Haven is Hotel Central's neural network, one model fine-tuned on how your hotel runs. Here is exactly what it does on this surface; every preview is an animation of how Haven behaves, grounded in your property's own data.

Haven · Smart Translation

Guest hub · 215LIVE

HavenDetect · translate

¿Pueden llevar toallas a la 215?

ESCan you bring towels to 215?

On the way up now.

EN → ESSubiendo ahora mismo.

Guest messaging across any languageHaven detects the guest's language and translates in real time: the agent reads and replies in English while the guest receives every message in their own language.See how Haven Smart Translation works

What it solves.

Today the guest texts the front desk number, emails reservations, and chats the housekeeper. Three threads, three systems, zero context. Guest Hub puts all of it on one profile with one inbox.

Every guest message reaches the same inbox, and the same staff member sees the whole conversation history.

3m 12s

average reply across one inbox, instead of three threads