What does Marketplace record?
Staff can build itemized sales with quantities, totals, taxes, payment method, and an optional room reference. Sales history and analytics summarize recorded activity; a room reference is not a PMS room charge.
FeaturesFRONT DESK
Marketplace + Cash Drawer
Keep the lobby sale and the shift cash count accountable.
Record items and payment method, review tracked stock, and count the drawer at shift close. Cash sales can link to the selling staff member’s open drawer; staff still checks the records.
/marketplace
Sale + countSale›
Stock review›
Drawer count
Water + toothbrush kit
Review quantities, taxes, and payment method
Record
Tracked Marketplace items
Check item stock and its adjustment history
Review
Cash sale
Check the link to the selling staff member’s open drawer
Verify
Shift close
Count denominations and investigate any variance
Count
What this is.
Marketplace + Cash Drawer combines a hotel-scoped lobby sales record with item-stock tracking and staff drawer sessions. Build itemized sales, retain quantities and totals, restock or adjust tracked items, and review sales history. Cash Drawer keeps opening and closing denomination counts, transactions, notes, and variance. It is a fit for staffed lobby retail; it is not a replacement for operational Inventory, Procurement, a PMS folio, or a full retail accounting system.
Surfaces aggregated
- Itemized sales
- Drawer transactions
- Tracked retail stock
- Denomination counts
- Variance review
See it in motion
The front-desk sale, in motion.
Explore a lobby sale, tracked retail stock, and a staff-counted drawer close. Stock and drawer records need review; neither is a guarantee of a balanced shift.
Sale cart
Marketplace sale · 1 itemsADDING
Sparkling waterx2$6
Granola barx1$4
Toothbrush kitx1$6
Phone chargerx1$18
Sale total$0
Tracked stock
Tracked Marketplace stock
Sparkling water
Enable tracking for a Marketplace item and maintain its stock record.
Marketplace retail counts are separate from operational Inventory and Procurement.
Cash reconcile
Cash drawer · shift close
Count the opening float
Enter coin and bill denominations for the staff drawer.
Staff counts physical cash. A closed drawer is not a guarantee of zero variance.
Powered by Haven
The Haven AI inside this feature.
Haven assists with the bounded job shown below, using information available to that Hotel Central workflow. The preview is representative rather than a live result; availability and output depend on the hotel's enabled features, setup, and records.
Marketplace insights
Review recorded sales
Available history can surface item growth, declines, or slow movers.
Insights depend on recorded history and setup. They do not place orders or guarantee demand.
What it solves.
An evening guest buys water and a toothbrush kit. The sale is written on a slip, stock is counted separately, and the next shift cannot explain the cash on hand.
Record the sale, check the linked drawer entry, and compare the physical close count with the expected balance.
Count + review
A recorded sale and a physical count are distinct checks, not a promise of zero variance.
In the flow.
Every step ties to a real, connected feature.
- 01Open the staff drawer and record opening denominations
- 02Add lobby items and review the sale total and payment method
- 03Record the sale and review tracked Marketplace stock
- 04Check the cash-sale link to the staff member’s open drawer
- 05Count closing denominations and review any variance
What you see.
/marketplace
Sale + countSale›
Stock review›
Drawer count
Water + toothbrush kit
Review quantities, taxes, and payment method
Record
Tracked Marketplace items
Check item stock and its adjustment history
Review
Cash sale
Check the link to the selling staff member’s open drawer
Verify
Shift close
Count denominations and investigate any variance
Count
Where this fits.
Included in Professional and Hotelier. Available as an add-on for $29/mo.
professionalhotelier
Related capabilities.
Management
Inventory Management
Organize linens, amenities, breakfast supplies, and maintenance parts by department and category. Staff update counts; managers can spot low stock and review recorded changes.
Open
Management
Purchase Orders + Procurement
Build an itemized purchase record, review it, record the order placed with your supplier, and mark the delivery received. Keep vendor details and follow-up out of scattered email threads.
Open
Buyer questions
What operators ask.
How do Marketplace cash sales connect to Cash Drawer?
When the selling staff member has an open drawer for the hotel, a cash sale can create a Marketplace transaction in that drawer. Staff should verify the linked entry: the sale can still be saved if linking fails. Card-marked sales do not add cash to the drawer.
Is an open drawer required for cash sales?
The hotel can configure the Marketplace cash-drawer requirement. With that setting enabled, the sales form asks staff to open a drawer before recording cash. Drawer access also depends on the user’s permissions.
Does every sale change stock?
Stock deductions apply to configured, tracked Marketplace items in the sale, not every custom item or operational supply. Staff can review stock, restock batches, make reasoned adjustments, and inspect item history. Check the stock record if a sale and stock update disagree.
What happens at shift close?
Staff enters closing coin and bill counts and any notes, then reviews the difference from the expected cash balance. Drawer history and printable or downloadable records support follow-up. A recorded close does not guarantee a balanced drawer or prevent shrinkage.
Does this page promise card processing or room charging?
No. Recording a payment method or room reference does not itself process a payment or post a charge to a guest folio. Any separately configured payment capability needs its own setup and confirmation.
Is Marketplace stock the same as Inventory or Procurement?
No. Marketplace stock belongs to lobby sales. Inventory tracks operational supplies; Purchase Orders + Procurement handles purchasing workflows. Do not assume that a Marketplace sale creates a purchase order or updates operational Inventory.
Who is this a good fit for?
It suits hotels that want staff-recorded lobby sales, tracked retail items, and drawer accountability. It is not the right substitute for an unattended store, full accounting, or a PMS-integrated retail system. Marketplace + Cash Drawer is included in Professional and Hotelier and available as a $29/mo add-on.