Management
Night audit briefings, revenue pulse, and a complete operational ledger: the GM's morning, before the GM walks in.
Management is where the property's data should converge. Hotel Central's Night Audit Intelligence parses last night's PMS report into a cited briefing. Revenue Pulse tracks pricing health. The shift-pass-down ledger, every complaint, every work order, every tip, every signed authorization: all in one audit-trail layer.
For the GM who reads the briefing with their first coffee and the owner who reads it on the train.
Haven briefs the GM: Night Audit Intelligence turns last night's PMS report into a morning briefing, with Marketplace Insights and the vision Receipt & Invoice Scanner feeding the same source of truth.
A day in the life.
Tuesday at 6:42am, the GM unlocks her phone in line at the coffee shop. By the time she sits down, she knows everything about last night without having walked into the building.
- 06:42Read the Night Audit briefing on the phone.
Night Audit Intelligence delivered the 200-word briefing at 03:30 (occupancy, ADR, RevPAR, no-shows, retries), each fact linked to its source.
Haven · morning briefingNight audit · 03:14LIVEHavenMorning briefingOCC88%ADR$218No-shows2CC retries3Night Audit Intelligence delivers the 200-word briefing at 03:30, occupancy 87%, ADR $248, RevPAR $216, two no-shows flagged, three payment retries, each fact linked to its source record. - 06:50Skim the pass-down ledger.
Three overnight Daily Notes; the highest-severity, a jammed key encoder, already has a maintenance card IN_PROGRESS.
- 07:10Revenue Pulse on the train.
Revenue Pulse flags a comp dropping Saturday rates 11% and proposes a $24 adjustment the GM approves from the phone.
Revenue pulseRevenue pulseLIVEADR$216RevPAR$173OCC82%Revenue Pulse reads the rate-shopping feed, flags the comp two blocks over dropping Saturday rates 11%, and proposes a $24 adjustment with reasoning the GM approves from the phone. - 08:00Walk the floor with the briefing in mind.
By 8am the GM is on property and asks about the no-shows directly: she already knows, no debrief needed.
- 10:30Complaint trend review.
The weekly Guest Complaints trend shows three 'noisy hallway' reports on the 3rd floor; she opens a soundproofing scope.
Complaints · 8-week trendComplaints · 8-week−38% MoMHigh1Med3Low6The weekly Guest Complaints trend opens a chart, three 'noisy hallway' complaints on the 3rd floor in 10 days, two from the same guest, and the GM opens a soundproofing scope as a follow-up.
What this replaces.
The morning routine that used to take an hour and three logins: replaced by one briefing on a phone.
- The 7am 'how was last night?' phone call to the night auditorNight Audit Intelligence briefing in your inbox at 03:30
- The pricing spreadsheet you check every TuesdayRevenue Pulse with Haven-proposed rate adjustments
- The complaint binder behind the front deskGuest Complaints trend chart drillable to the source ticket
- The 'I think we lost two Expedia bookings' guessOTA Reconcile flagging the gaps and proposing a path
- The shoebox of receipts at month-endDaily Expenses with GL-coded receipts approved on the phone
- The Excel labor-cost model that updates once a monthFinancial Hub labor cost per occupied room, daily
- The 'I don't know which property has more housekeeping turnover'Multi-Property dashboards with side-by-side comparisons
The month-end spreadsheet pull, replaced.
The feature stack.
Management runs on five Haven-powered surfaces daily, plus the operational reports that aggregate everything below them.
The pains this kills.
The morning briefing is a 30-minute phone call with the night auditor that the GM has to redo for the owner at 9am.
One briefing, delivered at 03:30, read in two minutes, forwardable to the owner with a tap.
Rate decisions are guesses with a weekly check-in. By the time the comp adjusts, you've left $4,200 on the table.
Revenue Pulse flags the comp adjustment within the day. Haven proposes the response. You approve on the train.
Receipts pile up. Month-end takes a week. Someone always misses a category code.
Daily Expenses capture-and-code daily. Month-end takes an afternoon. GL codes are Haven-suggested, you approve in bulk.
OTA bookings sometimes don't post to the PMS. You find out when a guest arrives and there's no reservation.
OTA Reconcile runs daily, surfaces gaps with proposed paths (chase vs. write-off), and you decide before the guest arrives.
Labor cost per occupied room is a monthly Excel model that's always two weeks behind.
Financial Hub computes the metric daily. Over-scheduling is visible the week it happens, not the month after.
Running multiple properties means three logins, three dashboards, three different opinions of 'what happened last night'.
Multi-Property dashboards give one view across the portfolio. Page Access Control governs who sees what.
What gets measured.
The metrics this department instruments by default. Each derives from one or more shipped features above; drill in, source data included.
Where this connects.
One source of truth means every department reads the same data. Here is exactly how Management touches the rest of the property.
Every shift's pass-down feeds the morning briefing. The GM knows what happened before the agent re-tells it.
Turnaround analytics, labor cost per occupied room, and re-clean rates land in the daily briefing.
Recurring-issue trends and preventative compliance feed the monthly capital-planning review.
Complaint trends, tip distribution, and review-response rates land in the weekly Guest Experience review.
Questions.
The ones that actually come up in the demo.
How is Night Audit Intelligence different from a generic AI summary?
Does Hotel Central handle multi-property management?
What's the difference between Revenue Pulse and a full RMS?
How does Financial Hub work? Is it accounting software?
Can owners read the briefing without logging into the platform?
What audit-trail coverage exists for ownership transitions or insurance?
- hotel management software for GMs
- hotel night audit briefing software
- hotel revenue pulse software
- multi-property hotel dashboard
- hotel labor cost per occupied room
- OTA reconciliation software
- hotel daily expense tracking software
- hotel financial hub software
- hotel owner reporting software
- boutique hotel management software
See management running on one screen.
A walkthrough takes 30 minutes. Real property data, no slides.