Management
PMS report review, Revenue Pulse, and permission-controlled operational records: the GM's morning, before the GM walks in.
Management is where the property's data should converge. Hotel Central's Night Audit Intelligence processes supported PMS reports for review. Revenue Pulse organizes available hotel-day KPIs, comparisons, source-dependent forecasts, signals, and an on-demand GM briefing. Operational modules keep their own permission-controlled records and follow-through.
For the GM who reads the briefing with their first coffee and the owner who reads it on the train.
Night Audit Intelligence processes supported PMS reports for source-attached review. Revenue Pulse separately uses available hotel-day data for KPIs, review signals, and an on-demand GM briefing.
A day in the life.
Tuesday at 6:42am, the GM unlocks her phone in line at the coffee shop. By the time she sits down, she knows everything about last night without having walked into the building.
- 6:42 AMOpen the GM Morning Briefing on the phone.
Inside Revenue Pulse, she reviews occupancy, ADR, RevPAR, and the report that still needs attention.
Night Audit reviewNight Audit · report inboxSource reviewParsedStatistics DailyPDF · source attachedReviewHistory & ForecastCSV · compare with sourceParsedManager ReportPDF · source attachedAvailable hotel-day fieldsOccupancy86%ADR$218RevPAR$187Night Audit Intelligence parses supported PMS reports, keeps source attachments available for review, and can carry successfully processed hotel-day data into Revenue Pulse. - 6:50 AMSkim the pass-down ledger.
She reviews the published overnight Shift Log and its follow-up, including a short video attached to a note about the jammed key encoder.
- 7:10 AMRevenue Pulse on the train.
Revenue Pulse presents available occupancy, ADR, RevPAR, comparisons, source-dependent forecasts, and review signals in the same hotel-day view.
Revenue PulseRevenue PulseSelected hotel dayOccupancy86%hotel dayADR$218vs 30-day baselineRevPAR$187source reportRevenue Pulse brings occupancy, ADR, RevPAR, comparisons, forecasts, alerts, and the GM Morning Briefing into one hotel-day view. - 8:00 AMWalk the floor with the briefing in mind.
By 8:00 AM the GM is on property and asks about the no-shows directly: she already knows, no debrief needed.
- 10:30 AMComplaint record review.
The GM opens Guest Complaints and reviews current records by status, priority, category, and ownership before deciding what operational follow-up belongs outside the module.
Complaints · status reviewComplaints · staff reviewHotel-scopedIn ProgressRoom 318 · Hallway noiseNoise · HighNewBilling questionBilling · MediumResolvedRoom 204 · Slow check-inService · HighSearch guest, subject, room, or confirmationThe GM opens Guest Complaints and reviews the current records by status, priority, category, and ownership before deciding what follow-up belongs outside the module.
What this replaces.
The morning routine that used to take an hour and three logins: replaced by one briefing on a phone.
- The 7:00 AM 'how was last night?' phone call to the night auditorNight Audit review and the GM Morning Briefing inside Hotel Central
- The revenue spreadsheet you rebuild every morningRevenue Pulse KPIs, comparisons, source-dependent forecasts, and review signals
- The complaint binder behind the front deskHotel-scoped Guest Complaints and Incident Reports with their own details, notes, status, and available attachments
- The 'I think an OTA booking never reached the PMS' guessOTA Reconcile presenting a possible source-record gap for staff review
- The shoebox of receipts at month-endDaily Expenses with receipt-assisted drafts, line items, categories, and filtered CSV export
- The nightly report pack split across attachmentsNight Audit review connected to Revenue Pulse
- The 'I don't know which property has more housekeeping turnover'Multi-Property dashboards with side-by-side comparisons
The nightly report pack, connected to review and Revenue Pulse.
The feature stack.
Management runs on five Haven-powered surfaces daily, plus the operational reports that aggregate everything below them.
Rivera wedding · October 16–18
Arrival review
Maya Rivera
King · room 204
Sam Chen
King · room 210
Jordan Lee
King · room not assigned
Avery Patel
King · room 221
Staff maintain assignments and reservation status here, then reconcile the PMS separately.
PO-2042 · Harbor Supply
Housekeeping supply request
Bath towels
24 × $4.20
Pillowcases
12 × $2.50
Bath mats
6 × $5.00
Order total
Pending administrator review
An administrator reviews the pending request. The itemized record is not a vendor checkout.
The pains this kills.
The morning briefing is a 30-minute phone call with the night auditor that the GM has to redo for the owner at 9am.
The GM Morning Briefing opens inside Revenue Pulse with the supporting hotel-day metrics close by.
KPIs, comparisons, forecast context, and alerts are split across exported reports.
Revenue Pulse keeps those hotel-day views together for the GM's review.
Receipts pile up. Month-end takes a week. Someone always misses a category code.
Daily Expenses keeps dated records, receipt attachments, categories, and optional line items together for staff review and filtered CSV export.
A configured OTA-side reservation and an imported PMS report may not contain the same record.
When both source sides are available, an authorized user can run candidate generation, inspect a possible gap, and record the staff decision.
The nightly PMS report pack is split across attachments, and the GM rebuilds the morning view by hand.
Financial Hub keeps supported source reports attached to the review and carries the hotel-day numbers into Revenue Pulse.
Running multiple properties means three logins, three dashboards, three different opinions of 'what happened last night'.
Multi-Property dashboards give one view across the portfolio. Page Access Control governs who sees what.
What gets measured.
The metrics this department instruments by default. Each derives from one or more shipped features above; drill in, source data included.
Where this connects.
One source of truth means every department reads the same data. Here is exactly how Management touches the rest of the property.
Shift pass-down stays in Front Desk records while Night Audit Intelligence remains focused on supported PMS report review.
Housekeeping turnaround and re-clean activity stay in Housekeeping Suite while Revenue Pulse stays focused on hotel-day performance.
Recurring-issue trends and preventative compliance feed the monthly capital-planning review.
Authorized managers can review current complaint records by status, priority, category, and ownership alongside the team's other guest-experience workflows.
Questions.
The ones that actually come up in the demo.
How is Night Audit Intelligence different from a generic AI summary?
Does Hotel Central handle multi-property management?
What's the difference between Revenue Pulse and a full RMS?
How does Financial Hub work? Is it accounting software?
Where do owners and GMs read the briefing?
What record and export coverage exists for operational reviews?
- hotel management software for GMs
- hotel night audit report review software
- hotel revenue pulse software
- multi-property hotel dashboard
- hotel PMS report review software
- OTA reconciliation software
- hotel daily expense tracking software
- hotel financial hub software
- hotel owner reporting software
- boutique hotel management software
See management running on one screen.
A walkthrough takes 30 minutes. Real property data, no slides.