Keep the incident details, attachments, ownership, and follow-through in one hotel-scoped record.
Log what happened, who was involved, immediate actions, photos or videos, severity, assignment, resolution, and a focused activity timeline.
An authenticated, hotel-scoped incident workflow for guest injuries, staff injuries, disputes, theft, property damage, safety events, fire or smoke, vehicle incidents, medical emergencies, policy violations, and other operational events. Staff can record the occurrence, involved people, witnesses, immediate actions, reservation context, photos, videos, severity, ownership, status, and resolution. A focused timeline captures creation, status, severity, assignment, confirmation-number, resolution-note, and staff-comment activity. Individual reports can be exported as branded PDFs. This is an operational record, not an e-signature, legal-advice, insurance-filing, or compliance-certification system.
Three representative previews show the working record: structured event details, hotel-scoped photo and video attachments, then ownership, status, timeline comments, resolution, and individual PDF export.
Guest slipped near the east pool gate. Area secured and first aid offered.
No photos attached.
No videos attached.
A pool-deck incident starts with a quick verbal handoff. By the next shift, the location, witnesses, immediate actions, attachments, and assigned follow-up are split across phones and notebooks.
Give the next manager one record with the incident context, attachments, owner, current status, and documented follow-through.
Open through Closed, with ownership and documented follow-through
Every step ties to a real, connected feature.
Availability depends on the hotel's subscription and setup.
Record guest and stay details, claim or assign ownership, keep staff notes, update status, and review an editable apology draft before using it outside the module.
An authorized admin creates the task, chooses an individual or department, and sets the priority and due details. The assignee updates its status through completion.
Give each shift the prompts your property needs, save answers as the work unfolds, then publish one dated Daily Note for the incoming team.
Staff can record a title, description, incident type, Low through Critical severity, occurrence date and time, location, room, involved guests and staff, witnesses, immediate actions, reservation or confirmation number, assignment, photos, videos, and whether to notify managers. The reporter identity and property-specific incident number are set by the system.
The page includes Guest Injury, Staff Injury, Guest Dispute, Guest Complaint, Theft, Vandalism, Property Damage, Safety Event, Fire / Smoke, Vehicle / Parking, Medical Emergency, Policy Violation, and Other. Statuses are Open, In Progress, Pending Review, Resolved, and Closed.
Yes. The create workflow supports photo and video attachments, and the detail view lets staff add or remove photos and update the incident's video collection. Attachment availability still depends on the hotel's storage and upload setup.
Staff with page access can assign an incident to an active member of the same hotel and update severity or status. Resolving or closing requires a resolution note; the detail view can also record a resolution category and who resolved it. Deletion is restricted to supported administrator roles.
The timeline records report creation, status changes, severity changes, assignment changes, confirmation-number changes, resolution-note updates, and staff follow-up comments. It is a focused activity history, not a claim that every field view or edit is immutable or captured.
Eligible active users can receive in-app notifications for creation, assignment, status changes, resolution, and high or critical severity events based on recipient rules, mute state, and the Incident Reports topic setting. Push is attempted only when the property's notification service and each recipient's device are configured, so delivery is not guaranteed.
An authenticated user with Incident Reports page access can export one report as a branded PDF. The export is assembled from that report's operational details, available photos, resolution information, and timeline. It does not submit a claim, notify authorities, or guarantee that an insurer, attorney, regulator, or brand will accept the record.
No. The current workflow does not provide supervisor e-signature, draft-and-resume filing, automatic police or insurance submission, automatic Guest Complaint linkage, or an immutable legal archive. Hotels should follow their own emergency, insurance, legal, brand, and retention procedures outside the module.