Hotel Central.
DepartmentsMAINTENANCE

Maintenance

Every work order, PM, and asset in one place: hotel maintenance software your engineers will actually use.

Maintenance is where most hotel software gives up. Hotel Central runs every work order in one hub (viewed as a list or a Kanban board) with photo and completion evidence, priority routing from Smart Maintenance, preventative schedules, and per-asset histories. Engineers spend their day fixing things, not filing tickets.

For the chief engineer and every tech who'd rather fix the leak than file the ticket.

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Work ordersLIVE
ACTIVE
T-104Faucet drip · Rm 412
T-106TV remote · Rm 218
IN PROGRESS
T-118Flood · Rm 218
T-100Boiler pressure
COMPLETED
T-088Hallway light · 5F
T-091Lock reset · Rm 207
BACK BURNER
T-072Lobby AC rattle
Powered by Haven

Haven reads every work order: Maintenance Intelligence scopes priority, duration, and likely cost before anyone picks it up, and Smart Schedule Import turns a pasted PM plan into recurring tasks.

See how Haven works across your hotel

A day in the life.

Tuesday morning. The chief engineer has eleven open work orders in the queue: three priority HIGH from overnight, four from yesterday's housekeeping sweep, four routine. By lunch, eight will be Completed. The system did most of the work.

  1. 06:50
    Open the work-order queue.

    Maintenance Management floats three HIGH-priority work orders to the top of the list, each with photo, room, and reporter attached.

    Work orders · queue
    Work orders · boardLIVE
    ACTIVE
    T-104Faucet drip
    T-097Exhaust PM
    IN PROGRESS
    T-118Flood · 218
    COMPLETED
    T-088Light out
    BACK BURNER
    T-072AC rattle
    Maintenance Management floats three new HIGH-priority work orders to the top of the list, a no-hot-water in 405, a smoke-alarm chirp on 3, a flood in 218, each with photo, room, and reporter attached.
  2. 07:05
    Acknowledge and assign.

    The engineer moves the flood in 218 to In Progress, assigns himself, and posts a photo; Housekeeping is auto-notified.

    SLA timer · high priority
    WO-4029 · A/C leak · Rm 412HIGH
    SLA remaining30:00
    StatusNew
    The engineer moves 218 to In Progress, assigns himself, and posts a photo of the standing water; Housekeeping is auto-notified through the linked thread, no phone call needed.
  3. 07:25
    Pull parts from inventory.

    From the card he checks Inventory, draws one wax ring, and the stock level updates in real time.

  4. 08:10
    Mark 218 Completed with photo.

    A completion photo and a resolution note move 218 to Completed; Housekeeping learns the room is releasable.

  5. 08:35
    Boiler readings, scheduled.

    Preventative Maintenance fires the Boiler Readings card (temp, pressure, makeup-water), captured in three taps as a permanent log.

    Boiler · plant room
    Boiler · plant roomWITHIN RANGE
    Temp180°F
    Pressure22 psi
    06:00177°F · 21 psiOK
    10:00180°F · 22 psiOK
    14:00183°F · 23 psiOK
    18:00179°F · 21 psiOK
    Boiler Readings fire as a scheduled card, temp 182°F, pressure 14 psi, makeup-water meter, captured in three taps as a permanent, signed log line.

What this replaces.

The clipboard at the maintenance shop wall, the WhatsApp thread, and the email inbox no one reads.

  • The paper ticket book on the engineer's clipboard
    Work orders with photos, as a list or a Kanban board
  • The 'urgent fix' WhatsApp group
    Priority HIGH work orders floated to the top of the queue
  • The walkie-talkie 'is 218 done?' loop
    Auto-notification to housekeeping when a work order hits Completed
  • The annual binder of boiler readings
    Boiler Readings log line, searchable and exportable
  • The grease-trap inspection nobody can find
    Maintenance Checklists with timestamped photo evidence
  • The 'I think we fixed this room three times' anecdote
    Smart Maintenance recurring-issue detection on the card
  • The pool log clipboard the inspector asks for
    Pool & Spa Log, signed and timestamped, exported on demand
After: live
Work-order board
Work orders · boardLIVE
ACTIVE
T-104Faucet drip
T-097Exhaust PM
IN PROGRESS
T-118Flood · 218
COMPLETED
T-088Light out
BACK BURNER
T-072AC rattle

The radio call and clipboard, replaced.

The feature stack.

Maintenance runs on the work-order hub every shift: list or Kanban view. Boiler, pool, and preventative tasks arrive on their own schedules.

Maintenance Management
Work orders · boardLIVE
ACTIVE
T-104Faucet drip
T-097Exhaust PM
IN PROGRESS
T-118Flood · 218
COMPLETED
T-088Light out
BACK BURNER
T-072AC rattle
Maintenance ManagementEvery work order in one hub, viewed as a list or a Kanban board, carrying photos, completion evidence, parts drawn, and the linked thread from report to resolution.Explore Maintenance Management
Preventative Maintenance
Recurring scheduleLIVE
M
T
W
T
F
S
S
1
2HVAC
3
4
5Filters
6
7
8Elevator
9
10
11Backflow
12
13Genset
14
Preventative MaintenanceRecurring scheduled maintenance that fires its own cards on cadence, so nothing slips between inspections.Explore Preventative Maintenance
Maintenance Checklists
WO-188 · checklist1/5
Isolate water supply
Replace cartridge
Reseat fixture + seal
Pressure test to 60 psi
Photo + sign-off
Maintenance ChecklistsChecklist templates completed on the job with photo evidence per item, archived for the insurance and safety audit.Explore Maintenance Checklists
Pool & Spa Log
Pool & spa · logIN RANGE
pH7.4
Chlorine2.0 ppm
Alkalinity98 ppm
Pool & Spa LogChlorine, pH, and alkalinity readings logged with test-strip photos, timestamped and signed for the health inspector.Explore Pool & Spa Log
Boiler Readings
Boiler · plant roomWITHIN RANGE
Temp180°F
Pressure22 psi
06:00177°F · 21 psiOK
10:00180°F · 22 psiOK
14:00183°F · 23 psiOK
18:00179°F · 21 psiOK
Boiler ReadingsBoiler temperature, pressure, and makeup-water readings captured on a schedule as a permanent plant-room log.Explore Boiler Readings

The pains this kills.

The 'urgent' leak from this morning is also in someone's email, also on a Post-it, also in WhatsApp, and three engineers think someone else owns it.

One work order, one owner, one column. Move it to In Progress and ownership is unambiguous.

The riser leak in 405 has been fixed three times this year and nobody noticed it was the same root cause.

Smart Maintenance surfaces the recurring-issue flag on the new card. Engineer files a Purchase Order for an inspection, not a fourth band-aid.

Insurance asks for last year's grease-trap inspection. The clipboard is in the maintenance shop, probably.

Maintenance Checklists export every photo-evidenced inspection by date range, in PDF, in three minutes.

Boiler readings are written on a wall calendar. When the boiler trips at 3am, no one can prove the morning reading was within spec.

Boiler Readings log line is timestamped and signed. The 3am tripping has the morning reading two clicks away.

The engineer finishes a room, the housekeeper doesn't know, the front desk holds the room for another 90 minutes.

Marking it Completed auto-notifies housekeeping and the room releases for inspection within minutes.

Parts inventory is whatever the engineer remembers. The fourth wax ring is missing when it's needed.

Inventory par levels auto-flag when stock falls below threshold. Purchase Orders draft themselves.

What gets measured.

The metrics this department instruments by default. Each derives from one or more shipped features above; drill in, source data included.

Median time from report to Completed
−51%
Maintenance work-order aging
Repeat work orders for the same root cause
−63%
Smart Maintenance recurring-issue detection
Preventative compliance against schedule
+78 pts
Preventative Maintenance per-asset enforcement
Time to produce an insurance inspection bundle
2 days3 min
Maintenance Checklists PDF export
Parts stock-outs per quarter
−74%
Inventory par-level alerting
Housekeeping ↔ maintenance phone calls per day
−81%
Auto-notification on card status change

Where this connects.

One source of truth means every department reads the same data. Here is exactly how Maintenance touches the rest of the property.

FDFront DeskHHousekeepingMMaintenanceGEGuest ExperienceMManagement
↔ Housekeeping

Housekeepers create Work Orders from the room with photo and severity. Maintenance never types the same ticket twice; housekeeping is auto-notified on Completed.

↔ Front Desk

Guest complaints with a 'fix-it' category become Maintenance Work Orders with priority routing. The desk sees status without picking up a radio.

↔ Guest Experience

AI Concierge can answer 'when will my AC be fixed?' from the live card status, without an agent in the loop.

↔ Management

Recurring-issue trends, preventative compliance, and asset-life reports feed the GM's monthly review.

Questions.

The ones that actually come up in the demo.

Can engineers use the maintenance app without typing much?
Yes. It's gesture-first: list or Kanban view, tap to open, photo capture as the primary evidence channel. Most engineers in the first week create work orders with a photo and a one-line description. Detail-heavy notes are optional and supported via voice-to-text.
List view or Kanban board: which view does my team use?
Both, on the same work orders. The list view is the default, sortable by priority, room, age, or assignee, with photo thumbnails inline. One tap switches to the Kanban board (Active, In Progress, Completed, Back Burner) for a drag-and-drop view of where everything stands. Each technician picks the default that fits how they work.
Does maintenance integrate with our existing CMMS?
Hotel Central is the maintenance system of record. Most independent and boutique hotels do not run a separate CMMS: work orders, preventative schedules, asset history, and inventory are all native. For properties moving from MicroMain, UpKeep, or Maintenance Connection, we provide an import path; talk to us during onboarding.
How does Smart Maintenance detect recurring issues?
Smart Maintenance reads card history per room, per asset, and per category. Three cards in 60 days on the same room and category surface a recurring-issue flag with the priority score bumped. The engineer sees the trend on the new card and can escalate to a root-cause Purchase Order instead of patching the symptom.
What about preventative maintenance schedules for HVAC, fire, life-safety?
Preventative Maintenance supports per-asset schedules with custom cadences. HVAC quarterly filter changes, fire-panel monthly inspections, sprinkler-head annual visuals, kitchen exhaust quarterly grease checks: every cadence is configurable. Cards land on the board the day they're due; missed cards age into a compliance report.
Can the insurance auditor pull our records directly?
Maintenance Checklists and Boiler Readings export to PDF by date range, by asset, or by inspection type. Most properties send the auditor the export rather than granting login access. Pool & Spa Log entries can be exported for the health inspector with the same workflow.
Does it handle parts inventory and procurement?
Yes. Inventory tracks par levels per part, draw history per work order, and auto-flag at threshold. Purchase Orders & Procurement initiates vendor POs from a low-stock alert or from a work order, with approval routing and receiving against the order.
This page answers
  • hotel maintenance software
  • hotel maintenance management software
  • hotel preventative maintenance schedule
  • boiler reading log software
  • pool and spa chemical log software
  • hotel CMMS for boutique hotels
  • kitchen exhaust inspection software
  • recurring maintenance issue detection
  • hotel work order software
  • hotel maintenance app for engineers
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