Give every task a clear owner and a visible next step.
An authorized admin creates the task, chooses an individual or department, and sets the priority and due details. The assignee updates its status through completion.
Smart Tasks is the staff-managed work queue beside your PMS. Authorized admins can create one-off tasks with descriptions, priorities, estimated time, due dates, and due times. They can assign an individual or department or leave work unassigned for pickup. Staff can claim available work, start assigned work, and mark it complete. Reusable templates and scheduled task groups organize recurring routines by shift and weekday. Configured routine tasks can include required or optional checklist items and note requirements at the task or checklist-item level. Dated group history keeps completed work reviewable.
Three views of the ownership path: an authorized admin enters the work, chooses a named owner with priority and due details, then the assignee updates its status through completion.
Requests can end up in a group message, on a sticky note, or buried in a handoff. The next shift has to work out what still needs an owner.
One task record shows who owns the work, what is due, its current status, and when it was completed.
for the owner, due details, status, checklist progress, and completion history
Every step ties to a real, connected feature.
Daily Notes, task progress, maintenance work, and reminders on a dashboard each user can arrange around the work they handle in Hotel Central.
Give each shift the prompts your property needs, save answers as the work unfolds, then publish one dated Daily Note for the incoming team.
Create and assign work orders, switch between list and Kanban views, attach photos or videos, schedule preventative maintenance, and keep projects and equipment records alongside daily repairs.
Share announcements with All Staff or a department, request acknowledgement when needed, and review who has responded.
Authorized admins can choose an individual, assign the task to a department, or leave it unassigned for someone to claim. Task groups can also create an individual copy for each assigned user on the selected days.
Yes. Authorized admins can save reusable or recurring task templates and organize routines into task groups with a shift, start and end times, and selected weekdays. Group types include routine, opening, closing, cleaning, and guest service.
Yes. A configured routine can include required and optional checklist items. Individual tasks or checklist items can also require a note when staff completes them.
Managers can review dated task-group history, recorded completion or skip counts, the staff member and time attached to completed work, and historical summaries by status or shift. These views report recorded task history rather than forecasting future performance.
Yes. An authorized user can replace a task group for the current day while leaving its normal weekly schedule unchanged. The replacement remains visible in that day's history.
No. Your PMS remains the system of record for reservations, rates, room inventory, and folios. Smart Tasks runs daily staff work beside the PMS, with owners, due details, checklist progress, and completion history.
Smart Tasks is included in Essentials, Professional, and Hotelier.