Hotel Central.
FeaturesMANAGEMENT

Internal Communications

Property-wide messaging with read receipts, the radio replacement.

Threaded messages with read receipts, role-based routing, photo + file attachments, urgency tags.

Book a demo See pricing
/communications
142 today
Fr
Front Desk
FD9:42
Brass keys for Suite 1205 ready. Marked + on the cabinet.
Ma
Maintenance
MX9:48
Boiler 2 back in range. Reading logged.
GM
GM
URGENT9:51
Heads up: auditor arrives 11am. Resources binder is current.
··· someone typing

What this is.

Property-wide chat with role-based routing (housekeeping, maintenance, front desk, management), read receipts, threaded replies, file and photo attachments, and urgency tags that push to every device when set.

Surfaces aggregated
  • Threads
  • Role routing
  • Attachments
  • Urgency tags
  • Read receipts
See it in motion

The team thread, in motion.

Three looping previews of Internal Communications, a live team thread with room tags, a topic and room channel switcher, and real-time delivery and read receipts with @mention notifications.

Team thread
CommunicationsTHREAD
DispatchRm 118
Late checkout approved
Housekeeping
Floor 4 is CLEAN INSPECTED
Front · AnaRm 412
Welcome amenity delivered
Team threadMessages land one at a time and a brass room tag snaps onto the ones tied to a reservation, replacing the side WhatsApp group with threads that live on the record next to Daily Notes.
Channel switcher
Communications4 SHOWN
#all#front-desk#rm-411
Dispatch#front-desk
Late checkout approved, 302
Maint · Dev#rm-411
AC unit swapped, testing now
Front · Ana#front-desk
Walk-in waiting at desk
Housekeeping#rm-411
411 re-cleaned post repair
Channel switcherSwitch between topic and room channels and the feed narrows to just the messages tagged to that channel, so a room-411 issue or a front-desk question stays organized rather than buried.
Delivery receipts
CommunicationsSENT
You · Front desk@maintenance can you check AC in 411?
Sent07:03
NotifiedDev was @mentioned · push sent
Delivery receiptsEvery message walks the Sent, Delivered and Read ladder in real time and an @mention fires a push notification to the tagged teammate, the same routing that turns a Smart Task into action.

Auto-playing previews

What it solves.

The two-way radio crackles, half the staff didn't hear it, and the message wasn't documented. WhatsApp groups are personal and leak after staff turnover. Internal Communications keeps the conversation inside the platform and the audit trail intact.

One message reaches the right role, with proof of read: no radio, no personal WhatsApp.

97%

message read rate, instead of a radio nobody heard

In the flow.

Every step ties to a real, connected feature.

  1. 01
    Staff opens Comms on mobile or desktop
  2. 02
    Posts to a role, a department, or the whole property
  3. 03
    Receipts confirm delivery and reads
  4. 04
    Replies thread inline with files and photos
  5. 05
    Urgent messages push to every device

What you see.

Real numbers, real surface
/communications
142 today
Fr
Front Desk
FD9:42
Brass keys for Suite 1205 ready. Marked + on the cabinet.
Ma
Maintenance
MX9:48
Boiler 2 back in range. Reading logged.
GM
GM
URGENT9:51
Heads up: auditor arrives 11am. Resources binder is current.
··· someone typing

Where this fits.

Included in Professional and Hotelier. Available in the Core Ops Bundle add-on ($29/mo).

professionalhotelier
See pricing Compare tiers

Related capabilities.

Front Desk
Daily Notes

A searchable, threaded shift-handoff feed that replaces the paper logbook.

Open
Front Desk
Smart Tasks

Auto-generated from Daily Notes, Guest Complaints, scheduled rules, and Haven extractions.

Open
Front Desk
Shift Dashboard

Live arrivals, departures, in-progress tasks, urgent alerts, and property stats. Replaces the morning huddle whiteboard.

Open

See Internal Communications in action.

Or pick a different time.

Book a demo See pricing