Today's assigned rooms, clear on the phone already in their hand.
Each housekeeper sees only their assigned rooms, with service and guest details, translated room notes, progress tracking, exceptions, and clear Start Cleaning and Mark Ready for Guest actions.
Housekeeper Mobile is the staff-facing assignment view inside Housekeeping Suite. It is a responsive browser experience rather than a separate native app. Housekeeping staff see only rooms assigned to them for the selected date, can filter by assignment status or service type, and can review checkout, stayover, towels-and-trash, or full-stayover details alongside guest status, room flags, special instructions, and recent room notes. Starting and completing work records server-owned timestamps; Mark Ready for Guest completes the assignment and marks the room clean. The same room card can record DND, still occupied, or service denied, and open maintenance or lost-item reports with an optional photo.
Three views follow the same staff-facing workflow: assigned rooms for the day, the Pending-to-Completed lifecycle, and room exceptions reported without leaving the assignment card.
A printed sheet becomes stale as soon as rooms are reassigned, guests remain inside, or a housekeeper finds a maintenance issue. The attendant calls the supervisor because the paper cannot carry the latest room context.
One personal assignment list keeps service details, progress, room exceptions, and floor reports attached to the right room.
for assigned rooms, service details, progress, and floor exceptions
Every step ties to a real, connected feature.
Included with Housekeeping Suite in Professional and Hotelier. Housekeeping Suite is also available separately for $79/month or $790/year with no setup fee.
Keep room condition, service needs, assignments, housekeeper progress, and exceptions in one date-based workspace beside your PMS.
Create and assign work orders, switch between list and Kanban views, attach photos or videos, schedule preventative maintenance, and keep projects and equipment records alongside daily repairs.
Keep item details, media, found location, guest information, and notes together. Review guest reports, record pickup, or send a return-shipping link when your hotel offers it.
Set the hotel's cleaning interval, see upcoming room work, assign each deep clean, and retain the completion history and selected-period report as operational evidence.
Housekeeping staff see only assignments attached to their user account for the selected date. Each room card can show assignment status, service type, guest status, room flags, special instructions, recent room notes, maintenance flags, lost-item reports, and elapsed or completed time when available.
A Pending assignment can move to In Progress with Start Cleaning. An In Progress assignment can move to Completed with Mark Ready for Guest. Hotel Central records the lifecycle timestamps on the server, marks the room clean on completion, and can notify eligible hotel users according to their notification settings.
Housekeepers can mark DND, still occupied, or service denied; report a maintenance issue with urgency and an optional photo; or create a lost-item report with description, category, found location, and an optional photo.
Hotel Central supports saved interface-language preferences for English, Spanish, Hindi, Chinese, French, Arabic, Portuguese, and Gujarati. The room-assignment workflow uses translated interface labels, and room notes can render translated in place when a non-English language is selected.
No. Assignments, status changes, room flags, and reports require an active internet connection so the current hotel record is read and updated safely.
No. Your PMS remains the system of record for reservations and core room inventory. Hotel Central runs the staff assignment, room-progress, and exception workflow beside it. Compatible housekeeping files can be previewed and imported, but an import is not a live PMS connection.