Run today's rooms without chasing the whiteboard.
Keep room condition, service needs, assignments, housekeeper progress, and exceptions in one date-based workspace beside your PMS.
Housekeeping Suite is the daily operations workspace beside your PMS. Your PMS remains the system of record for reservations and core room inventory; Hotel Central handles room conditions, service types, assignments, exceptions, and recorded housekeeping activity. Managers with access can filter by room condition, floor, housekeeper, and service type; assign or reassign rooms; and use Smart Assign to distribute selected rooms in contiguous blocks. Housekeeping staff see their own assigned rooms on a responsive view, move work from Pending to In Progress to Completed, and report DND, still occupied, service denied, maintenance issues, or lost items. Deep Cleaning remains a separate scheduled workstream that can appear alongside a daily assignment without completing it.
Three views show the same day from manager and housekeeper perspectives: room conditions, supported board filters, and assignment progress.
A printed assignment sheet says who had Room 412 at 9 a.m., not who owns it now. Front desk calls for readiness, while DNDs, maintenance reports, and lost items live in separate conversations.
One room record shows condition, service type, assignee, assignment status, and open flags to everyone with access.
for room conditions, assignments, service needs, and exceptions beside the PMS
A practical day from room-board review through manager follow-up.
Included in Professional and Hotelier. Also available separately for $79/month or $790/year with no setup fee.
Each housekeeper sees only their assigned rooms, with service and guest details, translated room notes, progress tracking, exceptions, and clear Start Cleaning and Mark Ready for Guest actions.
Set the hotel's cleaning interval, see upcoming room work, assign each deep clean, and retain the completion history and selected-period report as operational evidence.
Create and assign work orders, switch between list and Kanban views, attach photos or videos, schedule preventative maintenance, and keep projects and equipment records alongside daily repairs.
Create hotel-specific guides, publish them to the right staff, and assign articles as training with due dates, acknowledgements, and manager-visible progress.
No. Your PMS remains the system of record for reservations, folios, and core room inventory. Hotel Central runs the daily housekeeping workflow beside it: room conditions, service types, assignments, exceptions, and recorded activity.
Room conditions are Dirty, In Progress, Clean, Inspected, or Out of Order. Assignments use a separate lifecycle: Pending, In Progress, Completed, or Cancelled. A manual room-condition change does not automatically complete an assignment.
A manager selects the rooms and housekeepers before running Smart Assign. The tool sorts those rooms by room number and distributes contiguous blocks across the selected staff.
Housekeepers can flag DND, still occupied, or service denied, and can report a maintenance issue or lost item. Maintenance and lost-item reports can include optional photos.
No. Teams can manage rooms directly in Hotel Central and preview and import compatible housekeeping files. Supported formats vary, and importing a file does not create a live PMS connection.
No. Deep Cleaning is a separate scheduled workstream. A deep clean and a daily housekeeping assignment can exist for the same room and date, and completing either one does not complete the other.
Housekeeping Suite is included in Professional and Hotelier. It is also available separately for $79 per month or $790 per year with no setup fee.