Make the handoff specific to how your hotel runs.
Give each shift the prompts your property needs, save answers as the work unfolds, then publish one dated Daily Note for the incoming team.
Daily Notes combines quick free-form updates with hotel-defined Shift Log templates. Staff can answer the prompts, return to a saved draft, explicitly publish it as one dated note, and keep follow-up discussion attached to the original record. Notes can also include mentions, assignments, reminders, photos, and short videos within the user's access.
Three views of a structured handoff: the hotel's Shift Log prompts, a saved draft that stays unpublished until staff is ready, and the dated Daily Note the next shift can continue.
South elevator inspection · 9:00 AM
Vendor access confirmed at service entrance
Meet technician and update the note thread
South elevator inspection is scheduled for 9:00 AM. Vendor access is confirmed.
Vendor signed in. Maintenance is meeting them at the service entrance.
Haven can summarize recorded notes or surface suggested maintenance or complaint details from a note. Staff reviews the source context and decides whether to apply a suggestion or create linked work in an enabled module.
Start with the items your team already recorded.
Every agent writes a different handoff. One person lists guest issues, another records maintenance, and the next shift has to work out what was left unsaid.
A hotel-defined Shift Log gives the team the same prompts, while Daily Notes keeps the published handoff and its follow-up together.
built from hotel-defined prompts and explicitly published into Daily Notes
Every step ties to a real, connected feature.
HavenCan help refine draft wording and suggest fields for linked maintenance or complaint records. Staff reviews the suggestions and decides what to apply.
Included in Essentials, Professional, and Hotelier. Also available in the Core Ops Bundle for $29/month or $290/year with no setup fee. Connected work orders and complaints require their own enabled modules and user permissions.
Daily Notes, task progress, maintenance work, and reminders on a dashboard each user can arrange around the work they handle in Hotel Central.
Create and assign work orders, switch between list and Kanban views, attach photos or videos, schedule preventative maintenance, and keep projects and equipment records alongside daily repairs.
Yes. An authorized manager can create hotel-specific Shift Log templates with the prompts the property wants staff to answer. Staff selects a template, works through the prompts, and explicitly publishes the finished Shift Log into Daily Notes.
No. Answers are saved as a draft while the staff member works. Publishing is a separate action, and the resulting entry is posted as one dated Daily Note.
Yes. Staff can create a free-form Daily Note with a date, shift, category, and priority, then add optional mentions, assignments, reminders, photos, or short videos as needed.
No. Haven can help refine wording or suggest structured details for a maintenance issue or guest complaint. Staff reviews those suggestions and chooses whether to create a linked record, subject to the hotel's enabled modules and the user's permissions.
No. The PMS remains the system of record for reservations, rates, room inventory, and folios. Daily Notes is part of Hotel Central's daily operations layer beside the PMS, where hotel staff records shift context and follow-up.
Eligible users can pin a non-recurring note with an optional expiration date. Pinning is permission-gated, recurring notes cannot be pinned, and active filters can limit which pinned notes are shown.
Daily Notes is included in Essentials, Professional, and Hotelier. It is also available through the Core Ops Bundle. Connected actions such as creating a maintenance work order or guest complaint still depend on the hotel's enabled modules and the user's permissions.