Hotel Central.
FeaturesFRONT DESK

Daily Notes

The shift logbook that doesn't get lost in someone's handwriting.

A searchable, threaded shift-handoff feed that replaces the paper logbook.

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/daily-notes
87 this week
Ou
Outgoing NS
6:58 AM
Suite 1205 VIP arrival 2pm. Feather allergy: confirmed swap. Front desk: brass keys not numbered.
In
Incoming DS
7:02 AM
Acknowledged. Picked up Suite 1205. Will brief housekeeping on feather swap during 8am huddle.
Ha
Haven
AUTO7:03 AM
Extracted 2 Smart Tasks: 'Confirm feather-free turndown' (Housekeeping), 'Number new brass keys' (Front Desk).
··· someone typing

What this is.

Threaded pass-down notes posted by every shift, tagged by room or guest or staff member, searchable across years. Haven extracts open items into Smart Tasks so nothing rots inside a free-text paragraph.

Surfaces aggregated
  • Pass-down
  • Room tags
  • Guest tags
  • Haven extract
  • Threads
See it in motion

The pass-down, in motion.

Two looping previews of how Daily Notes carries a shift handoff, a threaded pass-down note and the triage filters the next agent opens to. Haven's Smart Summary of the same notes lives in the Powered by Haven module below.

Threaded pass-down
Pass-down · 411LIVE
FRONTMaya · 06:58
302 late checkout cleared. Housekeeping notified.
NIGHTDev · 07:02
411 guest flagged AC noise overnight.
@maintenance#task fix-ac-411
Threaded pass-downEvery Daily Note types in with author and timestamp, an @mention pulls the right teammate in, and a #task chip turns a loose end into a tracked item, wired straight into Smart Tasks.
Triage filters
Triage · 5 openLIVE
Assigned to meOverdue2 overdue deduped
Fix AC noise · 411overdue
Return passport · 219
Confirm late checkout · 302
Chase key encoder WO · lobbyoverdue
Order sparkling water · VIP 412
Triage filtersThe incoming agent applies Assigned to me and Overdue to narrow a shift's open items in seconds, and an overdue-dedup badge collapses duplicate threads, the same items the team is already chasing in Communications.

Auto-playing previews

Powered by Haven

The Haven AI inside this feature.

Haven is Hotel Central's neural network, one model fine-tuned on how your hotel runs. Here is exactly what it does on this surface; every preview is an animation of how Haven behaves, grounded in your property's own data.

Haven · Smart Summary
Shift notes · 6 entriesLIVE
HavenSmart summary
NoteLate checkout cleared, 302
NoteLost passport returned, 219
ComplaintAC noise complaint, 411→ routed
A shift of notes, distilled to what mattersHaven reads an entire shift of daily notes and condenses them into a headline, the action items that need an owner, and the priority alerts a manager should see first.See how Haven Smart Summary works
Haven · Smart Detection
Daily note · liveTYPING
HavenDetected as you type
Maintenance issueWork order · Room 412
Guest complaintGuest Complaints · 412
Complaints and work orders, caught as they are typedAs a note is written, Haven detects guest complaints and maintenance issues inside the prose and routes each one to the right surface without a separate form to fill out.See how Haven Smart Detection works

What it solves.

The paper logbook today: one binder, one pen, six shifts a day, the late-night entry the day shift never reads. Daily Notes is the binder that everyone reads, instantly searchable, and impossible to lose.

Every pass-down lands in the same feed, and the open items become Smart Tasks before the next shift opens.

Zero

action items lost in someone's handwriting

In the flow.

Every step ties to a real, connected feature.

  1. 01
    Outgoing shift posts the pass-down
  2. 02
    Notes tag rooms, people, and tasks
  3. 03
    Incoming reads in 60 seconds on mobile
  4. 04
    Haven extracts open items into Smart Tasks
    → Smart Tasks
  5. 05
    Audit trail preserved for every shift

What you see.

Real numbers, real surface
/daily-notes
87 this week
Ou
Outgoing NS
6:58 AM
Suite 1205 VIP arrival 2pm. Feather allergy: confirmed swap. Front desk: brass keys not numbered.
In
Incoming DS
7:02 AM
Acknowledged. Picked up Suite 1205. Will brief housekeeping on feather swap during 8am huddle.
Ha
Haven
AUTO7:03 AM
Extracted 2 Smart Tasks: 'Confirm feather-free turndown' (Housekeeping), 'Number new brass keys' (Front Desk).
··· someone typing

HavenExtracts action items from free text and routes them as Smart Tasks.

Where this fits.

Included in every tier.

essentialsprofessionalhotelier
Compare tiers

Related capabilities.

Front Desk
Smart Tasks

Auto-generated from Daily Notes, Guest Complaints, scheduled rules, and Haven extractions.

Open
Management
Internal Communications

Threaded messages with read receipts, role-based routing, photo + file attachments, urgency tags.

Open
Front Desk
Shift Dashboard

Live arrivals, departures, in-progress tasks, urgent alerts, and property stats. Replaces the morning huddle whiteboard.

Open

See Daily Notes in action.

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