Departments
One platform. Every department.
Five persona-led surfaces: Front Desk, Housekeeping, Maintenance, Guest Experience, and Management. Same database. Same audit trail. Same morning briefing. Every department finally working off the same page.
Beyond the five departments
Don't see it? We'll build it.
Five departments cover most hotels. If yours runs an operation we haven't mapped, we'll map it.
Every hotel runs a little differently. If there's something your property needs that isn't shown anywhere on this site, tell us and our team will scope it and explore building it custom for you. No one else in hospitality software does this.
Scoped per property · No off-the-shelf compromises
Floor plan · revisionScoping
Questions.
The ones operators ask first.
- Does Hotel Central replace my PMS?
- No. Hotel Central is the operations layer above your PMS. We are actively working on direct PMS integrations. At this time, Hotel Central supports read-only report ingestion for Opera, SynXis Property Hub, HotelKey, and more, via email, PDF, or CSV. Haven scans those reports into Night Audit Intelligence and Revenue Pulse. Direct PMS integration scope is reviewed property by property. Your PMS continues to own reservations and billing while Hotel Central runs the daily ops across every department.
- Which departments does Hotel Central support?
- Five: Front Desk, Housekeeping, Maintenance, Guest Experience, and Management. Every department shares the same database, the same audit trail, and the same Night Audit Intelligence briefing.
- Can housekeeping use this without training?
- Yes. The housekeeping mobile app was designed for staff who do not consider themselves tech users. It uses icons, photos, and large touch targets. Most properties report over 80% adoption in week one.
- What happens if the internet goes down?
- The mobile companion app works fully offline. All actions queue locally and sync when the connection restores. The audit trail preserves the actual time of the action, not the sync time.
- How long does onboarding take?
- Essentials onboarding typically completes in 2 weeks. Professional is 4–6 weeks. Hotelier onboarding is custom-scoped, usually 8–12 weeks.
See it on your property.
Thirty minutes, walked through with your room count, your PMS, and your shift cadence in mind.
Book a property walkthrough