One platform. Every department.
Five persona-led surfaces: Front Desk, Housekeeping, Maintenance, Guest Experience, and Management. Each department gets the records, permissions, and review views its workflow requires, with supported handoffs connected across Hotel Central.
Don't see it? We'll build it.
Five departments cover most hotels. If yours runs an operation we haven't mapped, we'll map it.
Every hotel runs a little differently. If there's something your property needs that isn't shown anywhere on this site, tell us and our team will scope it and explore building it custom for you. No one else in hospitality software does this.
Scoped per property · No off-the-shelf compromises
Questions.
The ones operators ask first.
- Does Hotel Central replace my PMS?
- No. Hotel Central is the operations layer above your PMS. Night Audit Intelligence can receive supported PDF and CSV reports by email or manual upload; coverage depends on the property's assigned PMS, report type, file format, and setup. Successfully processed hotel-day data can feed Revenue Pulse. Direct integration scope is reviewed property by property, while the PMS continues to own reservations and billing.
- Which departments does Hotel Central support?
- Five: Front Desk, Housekeeping, Maintenance, Guest Experience, and Management. Each department works from hotel-scoped operational records, with visibility controlled by the signed-in user's role and page access.
- How do housekeeping staff learn the workflow?
- Housekeeping staff receive a role-scoped view of their own rooms with clear Start Cleaning, Mark Ready for Guest, and structured exception actions. Properties should still cover their room standards and escalation process during onboarding.
- What happens if the internet goes down?
- Hotel Central's active workflows require an internet connection. If connectivity drops, staff should reconnect before relying on a status change or report; the product does not promise offline queueing or sync-on-reconnect.
- How long does onboarding take?
- Essentials onboarding typically completes in 2 weeks. Professional is 4–6 weeks. Hotelier onboarding is custom-scoped, usually 8–12 weeks.
See it on your property.
Thirty minutes, walked through with your room count, your PMS, and your shift cadence in mind.
Book a property walkthrough