For your franchisePremium franchise

Hotel Central for Marriott hotels.

The operations layer that survives a Brand Standard Audit. Built for the franchisee running one Courtyard or a portfolio of select-service flags, not for the brand team in Bethesda.

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Built for the Marriott franchisee.

Hotel Central is the operations layer that lives between your PMS and your shift. It doesn't replace Marriott-mandated systems: it makes the daily work that wraps around them faster, more legible, and BSA-ready every morning.

Vocabulary

Brand Standard Audit
Select-service
Full-service
Bonvoy member
Elite recognition
GXP
Ownership group
Brand template

What hurts today.

Patterns we hear from Marriott operators in every demo.

Today
BSA prep is a fire drill. The GM rebuilds the same evidence packet from PMS exports every quarter.
With Hotel Central
Evidence folder updates continuously. The BSA packet is current at any moment, not assembled the night before.
Today
Bonvoy elite recognition lives in a stickered binder behind the front desk. New agents miss it on shift one.
With Hotel Central
Elite cues surface on the shift dashboard and the housekeeper's mobile view the moment the reservation lands.
Today
Multi-brand owners (Courtyard, Fairfield, Residence Inn under one ownership group) reconcile housekeeping and night audit across three brand templates by hand.
With Hotel Central
Page Access Control can scope each GM to the properties they are allowed to open, while configured portfolio views keep property records separate.
Today
Reporting cascades to corporate consume hours that should be guest-facing time.
With Hotel Central
Night Audit Intelligence keeps supported PMS report processing, available hotel-day fields, review checks, and the source attachment in one review workflow.

How Hotel Central fits your workflow.

Hotel Central can process supported nightly PMS report files inside Night Audit Intelligence while Housekeeping and Maintenance retain their own hotel-scoped records. Multi-flag owners can use property-scoped access where configured; Night Audit data is not automatically merged into a BSA packet or portfolio briefing.

Worked example

Four-property ownership group, property-scoped review.

A four-property owner can configure property access so each GM opens the records for the hotels they manage. At an eligible hotel, Night Audit Intelligence receives supported report files for source-attached review; it does not run the PMS night audit or create an automatic portfolio briefing.

See it in motion

Brand-standard discipline, running in the background.

Two looping previews of how Hotel Central keeps a Marriott property audit-ready between visits: a Brand Standard Audit walk-through that documents itself, and a self-assessment that turns into the packet the inspector accepts.

Brand Standard Audit

Marriott BSA1/5

Lobby + public-area presentationPass

Bonvoy elite welcome amenity

Breakfast display to brand spec

Guestroom cleanliness + linen

ADA pool signage current

Evaluating against brand template

Brand Standard AuditEach BSA line is evaluated pass or fail against the Marriott brand template and logged as timestamped evidence, the same trail Smart Tasks and Maintenance Checklists feed all shift long.

BSA self-assessment

BSA · self-assessmentSCORING

19/ 100 readiness

Deficiencies · corrective actions

Pool ADA signage outdated

Reorder compliant sign, due Fri

Elite welcome amenity short

Restock + assign to AM shift

Compiling evidence

BSA self-assessmentA self-assessment scores the property against the brand standard, lists each deficiency with its corrective action, and exports the audit-ready packet from the brand-assurance workflow.

Auto-playing previews

What you actually get.

The same Hotel Central, configured for Marriott operators. Drill into any surface.

Department

Front Desk

Shift dashboard, Daily Notes, arrivals.

Department

Housekeeping

Mobile-first turn board, photo evidence.

Department

Maintenance

Kanban, preventative tickets, repeat-issue flagging.

Feature

Night Audit Intelligence

Review supported PMS report processing, available hotel-day fields, quality checks, and source attachments.

Built for your brand standard

Don't see it? We'll build it.

Brand operators often need a compliance step or report unique to Marriott. If yours isn't on the site, we'll scope it and build it for your property.

Every hotel runs a little differently. If there's something your property needs that isn't shown anywhere on this site, tell us and our team will scope it and explore building it custom for you. No one else in hospitality software does this.

Tell us what you need

Scoped per property · No off-the-shelf compromises

Floor plan · revisionScoping

Questions Marriott operators ask.

The ones that actually come up in the demo.

Does Hotel Central replace any Marriott-mandated systems?

No. Hotel Central is the operations layer above your PMS and brand systems, not a replacement. Your Marriott systems remain the source of truth for reservations, loyalty, and brand reporting. Hotel Central handles the daily ops (shift dashboard, housekeeping, maintenance, BSA evidence) that wraps around them.

How does Brand Standard Audit prep actually work?

The Brand Standard Audit workflow keeps the self-assessment, scored items, recorded deficiencies, corrective actions, and its exported report together. It does not automatically index every operational action or include a Night Audit briefing.

We're an ownership group with multiple Marriott flags. Does this support that?

Hotel Admins and Owners with access to more than one hotel can review Portfolio, inspect hotel signals and module availability, and enter an accessible hotel for follow-through. Each hotel's Night Audit reports remain hotel-scoped, and Hotel Central does not promise one automatic morning briefing across every flag.

This page answers

software for Marriott hotels
Marriott franchisee operations software
Brand Standard Audit prep tool
Courtyard Marriott property management
multi-flag ownership group software

Next step

See Hotel Central on your Marriott property.

A walkthrough takes 30 minutes. You'll see the shift dashboard, the evidence folder, and what it looks like running against real property data. No slides.

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Marriott · One source of truth · Same product, every flag