Hotel Central.
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Hotel Central for IHG hotels.

The operations layer for the Holiday Inn Express or Staybridge franchisee, running IHG Way of Clean execution and Quality Evaluation prep alongside the brand-approved PMS, without adding a screen to the shift.

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Built for the IHG franchisee.

Hotel Central is the operations layer that lives between your IHG-approved PMS and your shift. It never replaces or migrates brand systems: it runs the daily work that wraps around them, so IHG Way of Clean execution and Quality Evaluation prep stay audit-ready every morning.

Vocabulary
  • IHG Way of Clean
  • Quality Evaluation
  • Guest HeartBeat
  • IHG One Rewards member
  • Focused-service
  • Midscale
  • RevPAR Index
  • Brand standards

What hurts today.

Patterns we hear from IHG operators in every demo.

  • Today

    IHG Way of Clean execution lives on paper checklists. Proving it happened at evaluation time means digging through binders.

    With Hotel Central

    Each Way of Clean step posts to the audit trail the moment it's done. The Quality Evaluation packet is current, not reconstructed the night before.

  • Today

    Guest HeartBeat scores move slowly. Daily operational signal (turn time, maintenance backlog) doesn't roll into the same view leadership uses to react.

    With Hotel Central

    Operational metrics sit beside the survey scores in the morning briefing. The GM sees what's driving Guest HeartBeat before the next survey lands.

  • Today

    Quality Evaluation prep is the GM's evening side project: weeks of binder assembly before the visit window.

    With Hotel Central

    Smart Maintenance pre-flags the items the evaluation tends to check (showerheads, in-room signage, lobby A/V) two weeks before the window opens.

  • Today

    Express franchisees run with lean shifts. Every minute on data entry is a minute off the desk.

    With Hotel Central

    The shift dashboard is the data entry. Daily Notes, housekeeping status, and maintenance tickets all post to the same audit trail in one motion.

How Hotel Central fits your workflow.

Hotel Central reads the daily report from your IHG-approved PMS, layers live operational status on top, and surfaces the Quality Evaluation and IHG Way of Clean items continuously, not as a pre-audit scramble. For Express franchisees running lean, the shift dashboard replaces the side spreadsheets that used to hold the property together between PMS sessions.

Worked example

Holiday Inn Express, evaluation-ready two weeks early.

A Holiday Inn Express GM imports the daily report from the brand-approved PMS into Hotel Central; Smart Maintenance pre-flags rooms the Quality Evaluation tends to check (showerheads, in-room signage, lobby A/V) two weeks before the visit window opens. The GM walks the property with a phone, not a clipboard.

See it in motion

IHG Way of Clean and Quality Evaluation, documented.

Two looping previews of brand-standard execution on an IHG property: an IHG Way of Clean walk-through that documents each line, and a Quality Evaluation self-assessment that resolves to an audit-ready report.

IHG Way of Clean
IHG Way of Clean1/5
Guestroom deep-clean steps verifiedPass
Showerhead descaled + flowing
In-room signage current
Lobby A/V working
Linen to brand standard
Evaluating against brand template
IHG Way of CleanEach Way of Clean step is evaluated pass or fail and logged as evidence, with inspection-prone items pre-flagged by Preventative Maintenance ahead of the visit window.
Quality Evaluation
Quality Evaluation · self-assessmentSCORING
19/ 100 readiness
Deficiencies · corrective actions
Linen below standard, 2 rooms
Re-strip + reinspect this shift
Lobby signage faded
Reprint before visit window
Compiling evidence
Quality EvaluationA self-assessment scores the property against IHG standards, links each deficiency to a corrective action that protects the underlying Guest HeartBeat experience, and exports the report compiled by Night Audit Intelligence.

Auto-playing previews

What you actually get.

The same Hotel Central, configured for IHG operators. Drill into any surface.

Department
Front Desk

Shift dashboard, Daily Notes, arrivals.

Department
Housekeeping

Mobile-first turn board, photo evidence.

Department
Maintenance

Kanban, preventative tickets, repeat-issue flagging.

Feature
Night Audit Intelligence

Haven drafts the morning briefing from your PMS report.

Built for your brand standard

Don't see it? We'll build it.

Brand operators often need a compliance step or report unique to IHG. If yours isn't on the site, we'll scope it and build it for your property.

Every hotel runs a little differently. If there's something your property needs that isn't shown anywhere on this site, tell us and our team will scope it and explore building it custom for you. No one else in hospitality software does this.

Tell us what you need

Scoped per property · No off-the-shelf compromises

Floor plan · revisionScoping

Questions IHG operators ask.

The ones that actually come up in the demo.

Does Hotel Central replace or migrate our IHG-approved PMS?
No. Hotel Central never replaces or migrates a brand system. It runs alongside your IHG-approved PMS, ingesting the daily report by email, PDF, or CSV. Your PMS stays the source of truth for reservations and brand reporting; Hotel Central runs the daily ops layer on top.
How does this help with Quality Evaluation prep specifically?
The Quality Evaluation evidence folder updates every shift. Smart Maintenance pre-flags the inspection-vulnerable items (showerheads, signage, A/V, common areas) two weeks before the visit window so the GM has runway to address them, not a scramble the night before.
Does Hotel Central affect Guest HeartBeat scores?
Indirectly. Guest HeartBeat measures guest perception; Hotel Central measures the operational consistency that drives it. The morning briefing puts both side by side so leadership sees the operational pattern behind a score movement before the next survey cycle.
This page answers
  • software for IHG hotels
  • Holiday Inn Express operations software
  • IHG Way of Clean software
  • IHG Quality Evaluation prep tool
  • Staybridge property management
Next step

See Hotel Central on your IHG property.

A walkthrough takes 30 minutes. You'll see the shift dashboard, the evidence folder, and what it looks like running against real property data. No slides.

Book a property walkthrough See other franchises

IHG · One source of truth · Same product, every flag