Hotel Central for Hilton hotels.
The operations layer that lives next to OnQ, not against it. Built for the Hampton or Hilton Garden Inn franchisee whose corporate PMS does everything except the actual shift.
Built for the Hilton franchisee.
OnQ is the system of record for reservations, loyalty, and brand reporting. Hotel Central handles everything OnQ leaves to side tools: the day-of shift surface, QA evidence packets, and the data the housekeeper actually needs in their hand.
- OnQ
- QA audit
- Honors member
- Brand standards
- Focused-service
- Property cluster
- MOD
- GSS scores
What hurts today.
Patterns we hear from Hilton operators in every demo.
- Today
OnQ owns the data but its day-of operational surface is thin. Agents end up running the shift in spreadsheets and group chats.
With Hotel CentralHotel Central pulls the daily OnQ report and gives the shift one screen: reservations, housekeeping status, maintenance backlog, all on the agent's existing workflow.
- Today
QA audit prep means re-keying data that's already in OnQ into a deck for the inspector.
With Hotel CentralQA evidence updates continuously and exports as a PDF the inspector accepts: no re-keying, no night-before deck.
- Today
Honors guest recognition cues never reach the housekeeper turning down the room.
With Hotel CentralHonors status surfaces in the housekeeper's mobile view the moment the arrival is on the books.
- Today
Owners managing a Hampton + Hilton Garden Inn + Home2 cluster have no single dashboard that respects each brand template.
With Hotel CentralOne tenant, three brand templates, three property-scoped views, and one rolled-up morning briefing across the cluster.
How Hotel Central fits your workflow.
Hotel Central ingests the daily OnQ report by email, PDF, or CSV, no two-way integration required. Live housekeeping status layers on top. The Night Audit Intelligence brief lands in the QA evidence folder automatically, pulling forward the data the inspector asks for instead of forcing the GM to assemble it the night before.
Hampton Inn, QA evidence ready every morning.
A Hampton GM imports the daily OnQ report into Hotel Central; the Night Audit Intelligence brief drops into the QA evidence folder by 7am, room-by-room. When the QA window opens three weeks later, the GM exports the packet in one click, built from the same data OnQ already had, just structured for the inspector.
QA evidence that builds itself next to OnQ.
Two looping previews of brand-standard work on a Hilton property: a QA walk-through that documents each line pass or fail, and a self-assessment that becomes the PDF the QA inspector accepts.
Auto-playing previews
What you actually get.
The same Hotel Central, configured for Hilton operators. Drill into any surface.
Don't see it? We'll build it.
Brand operators often need a compliance step or report unique to Hilton. If yours isn't on the site, we'll scope it and build it for your property.
Every hotel runs a little differently. If there's something your property needs that isn't shown anywhere on this site, tell us and our team will scope it and explore building it custom for you. No one else in hospitality software does this.
Scoped per property · No off-the-shelf compromises
Questions Hilton operators ask.
The ones that actually come up in the demo.
Does Hotel Central integrate with OnQ?
What does QA audit evidence actually look like?
I own three Hilton flags. Does multi-property work?
- software for Hilton hotels
- Hilton franchisee operations software
- OnQ operational layer
- Hampton Inn property management tool
- Hilton QA audit prep
See Hotel Central on your Hilton property.
A walkthrough takes 30 minutes. You'll see the shift dashboard, the evidence folder, and what it looks like running against real property data. No slides.
Hilton · One source of truth · Same product, every flag